Please click below to find answers to some of the most common questions about downloading QuickBooks software. For additional assistance, you may view our step-by-instructions on downloading and installing QuickBooks, visit our QuickBooks Technical Support Site , or call our Sales/Support team weekdays from
6 A.M. to 6 P.M. Pacific time at (888) 729-1996.


Frequently Asked Questions about downloading QuickBooks software:

Q: Is the QuickBooks software I download the same as the CD-ROM version?

A: Yes. When you download most QuickBooks products, you receive the same full working version of software you would purchase in the store or by phone, with the option to download other extras (templates, manuals, etc.) separately, at your convenience. We save your order information online and offer convenient access should you need anything further in the future.

Q: What are the technical requirements to download QuickBooks?

A: Our most satisfied customers meet three specific technical requirements before deciding to download QuickBooks:

  • A high-speed Internet connection (DSL, cable modem, or higher) to accommodate the large file size. Customers with dial-up connections are highly encouraged to purchase a CD-ROM rather than download.
  • For Windows: Internet Explorer 6.0 or higher, to enable the QuickBooks Download Manager to properly manage the download for you
  • For Mac: Safari 3.0 or higher
    120 MB free disk space for the installation. After installing QuickBooks, you can delete the installation archive from your computer to free up disk space.

Q: How long does it take to download QuickBooks?

A: Below are download file sizes and typical download times for cable and DSL modems. Please note: actual download times will vary depending upon modem speed, Internet traffic, time of day, and other factors.

Product Download File Size Estimated Download Time (cable modem) Estimated Download Time (DSL)
QuickBooks: Simple Start 470 MB 45 min 90 min - 2 hr
QuickBooks: Pro, or Premier 470 MB 45 min 90 min - 2 hr
QuickBooks: Enterprise Solutions 6.0 470 MB 45 min 90 min - 2 hr
QuickBooks Point of Sale 6.0 326 MB 30 min 60 min

Q: How do I download QuickBooks?

A:

  1. Click the Download link on the Thank You page after completing checkout online or in
    MY DOWNLOADS.
  2. Click "Save."
  3. On the Save As screen, choose a place on your computer where you would like to save your downloaded file. We recommend saving to your desktop.
  4. Click "Save."
  5. Double-click the downloaded program file to begin installation.

Q: What if I need to stop the download or the transfer is interrupted?

A: QuickBooks utilizes download manager technology. If you wish to stop the download, simply hit the "Pause" button or exit the download. The download manager will ask if you want to resume the download later - answer "Yes". Regardless of whether you paused the download intentionally or the download was interrupted, you can always resume the download by double-clicking the "Setup QuickBooks..." icon on your desktop.

Q: What can I do if I am unable to download?

A: If you are unable to download, temporarily disable any firewalls, anti-virus software, pop-up blockers, and download accelerators. If you are still unable to download, you can go to MY DOWNLOADS where an alternative download link is provided or contact us at 877-406-1261.

Q: Where does the downloaded QuickBooks file save to by default?

A: When the download is complete, the QuickBooks file will always be saved to your desktop.

Q: Where can I find an online record of my download purchase?

A: During the checkout process for your purchase, your account information was saved in your online Intuit account. To view the details of your purchase, including re-starting your download, downloading again, or to get any general download information, simply return to the online MY DOWNLOADS page and log in.

Q: How do I get help if I encounter technical problems downloading or installing?

A: Call our technical support center weekdays from 6am to 6pm Pacific time at 877-406-1261 if you have any problems while downloading and installing QuickBooks.

Q: Is technical assistance available 24 hours-a-day?

A: Find fast answers to your QuickBooks questions using our free self-help tools. Visit the online Installation and Upgrade Center www.quickbooks.com/installation for step-by-step guidance on installing QuickBooks and handling issues associated with downloading or installing product updates. Or, search the Support Website www.quickbooks.com/support. If you need to talk to a QuickBooks expert, personalized assistance is available 24 hours a day, 7 days a week on a per-incident basis or via a support plan. Fees apply. Go to www.quickbooks.com/contactsupport to get started.*

Q: What if my computer crashes or I buy a new computer and need to download again?

A: Simply visit your MY DOWNLOADS page to see if your product is available for downloading again. Currently, most products are available to download again for a period of up to three years from the initial purchase date, depending on the product and initial purchase terms/conditions. We recommend using Internet Explorer to access MY DOWNLOADS so that you can use our Download Manager.

Q: How can I get a CD-ROM as a backup or replacement for my downloaded product?

A: If the software you purchased for download cannot be installed or does not meet your satisfaction for any reason visit our Customer Support Center to order a replacement CD-ROM or further assistance.

Notes

* Hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.