Please click below to find answers to some of the most common questions about downloading QuickBooks software. For additional assistance, you may view our step-by-instructions on downloading and installing QuickBooks, visit our QuickBooks Technical Support Site , or call our Sales/Support team weekdays from
6 A.M. to 6 P.M. Pacific time at (888) 729-1996.

Frequently Asked Questions about downloading QuickBooks software:

• Is the QuickBooks software I download the same as the CD-ROM version?
• What are the technical requirements to download QuickBooks?
• How long does it take to download QuickBooks?
• How do I download QuickBooks?
• What if I need to stop the download or the transfer is interrupted?
• What can I do if I am unable to download?
• Where does the downloaded QuickBooks file save to by default?
• Where can I find an online record of my download purchase?
• How do I get help if I encounter technical problems downloading or installing?
• Is technical assistance available 24 hours a day?
• What if my computer crashes or I buy a new computer and need to download again?
• How can I get a CD-ROM as a backup or replacement for my downloaded product?

Q: Is the QuickBooks software I download the same as the CD-ROM version?
A: Yes. When you download most QuickBooks products, you receive the same full working version of software you would purchase in the store or by phone, with the option to download other extras (templates, manuals, etc.) separately, at your convenience. We save your order information online and offer convenient access should you need anything further in the future.

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Q: What are the technical requirements to download QuickBooks?
A: Our most satisfied customers meet three specific technical requirements before deciding to download QuickBooks:

• A high-speed Internet connection (DSL, cable modem, or higher) to accommodate the large file size. Customers with dial-up connections are highly encouraged to purchase a CD-ROM rather than downloading.
• For Windows: Internet Explorer 6.0 or higher, to enable the QuickBooks Download Manager to properly manage the download for you
  For Mac: Safari 2.0 or higher
• 2.5 GB free disk space for the installation. After installing QuickBooks, you can delete the installation program from your computer to free up disk space.

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Q: How long does it take to download QuickBooks?
A: Below are download file sizes and typical download times for cable and DSL modems. Please note: actual download times will vary depending upon modem speed, Internet traffic, time of day, and other factors.

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Q: How do I download QuickBooks?
A:

1. Click the Download link on the Thank You page after completing checkout online or in
   MY DOWNLOADS.
2. Click "Save."
3. On the Save As screen, choose a place on your computer where you would like to save your downloaded file. We recommend saving to your desktop.
4. Click "Save."
5. Double-click the downloaded program file to begin installation.

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Q: What if I need to stop the download or the transfer is interrupted?
A: QuickBooks utilizes download manager technology. If you wish to stop the download, simply hit the "Pause" button or exit the download. The download manager will ask if you want to resume the download later - answer "Yes". Regardless of whether you paused the download intentionally or the download was interrupted, you can always resume the download by double-clicking the "Setup QuickBooks..." icon on your desktop.

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Q: What can I do if I am unable to download?
A: If you are unable to download, temporarily disable any firewalls, anti-virus software, pop-up blockers, and download accelerators. If you are still unable to download, you can go to MY DOWNLOADS where an alternative download link is provided or contact us at 877-406-1261.

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Q: Where does the downloaded QuickBooks file save to by default?
A: When the download is complete, the QuickBooks file will always be saved to your desktop.

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Q: Where can I find an online record of my download purchase?
A: During the checkout process for your purchase, your account information was saved in your online Intuit account. To view the details of your purchase, including re-starting your download, downloading again, or to get any general download information, simply return to the online MY DOWNLOADS page and log in.

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Q: How do I get help if I encounter technical problems downloading or installing?
A: Call our technical support center weekdays from 6am to 6pm Pacific time at 877-406-1261 if you have any problems while downloading and installing QuickBooks.

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Q: Is technical assistance available 24 hours-a-day?
A: Currently technical assistance by phone is available weekdays from 6am to 6pm Pacific time at 877-406-1261. If you have questions outside of our normal operating hours, visit our QuickBooks Technical Support Site , or visit our QuickBooks Customer Forums to see what other QuickBooks users are saying.

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Q: What if my computer crashes or I buy a new computer and need to download again?
A: Simply visit your MY DOWNLOADS page to see if your product is available for downloading again. Currently, most products are available to download again for a period of up to three years from the initial purchase date, depending on the product and initial purchase terms/conditions. We recommend using Internet Explorer to access MY DOWNLOADS so that you can use our Download Manager.

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Q: How can I get a CD-ROM as a backup or replacement for my downloaded product?
A: If the software you purchased for download cannot be installed or does not meet your satisfaction for any reason visit our Customer Support Center to order a replacement CD-ROM or further assistance. Technical assistance by phone is available weekdays from 6am to 6pm Pacific time at 877-406-1261.

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