You must be on the My Downloads page to access any downloads you have purchased.

How to Download and Install 
  1. Click the "Download File" link next to the product you would like to download.
  2. Click "Save."
  3. On the Save As screen, choose a place on your computer where you would like to save your downloaded file. We recommend saving to your desktop.
  4. Click "Save."
  5. Double-click the downloaded program file to begin installation.

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How to Pause Downloading 
  1. Click "Cancel" while the file is downloading.
  2. To resume downloading where you left off, follow the "If your Download is interrupted" instructions below.

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If Your Download is Interrupted... 
  1. Go to My Downloads
  2. Click the "Download" link next to the product you would like to download on the "My Downloads & Unlocks" tab.
  3. On the Save As screen, select the same location and name you used when you began downloading.
  4. Click "Save." Your download will resume where it left off.

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How to Find Your Downloaded File 

If you did not install your product immediately after downloading, find the folder where the file was downloaded to and double-click it to install. The file will often be on your computer's desktop — check here first.

If the file is not on your desktop:

  1. Click Start, point to Find (or Search), and then select Files or Folders.
  2. In the Named field, enter the name of the file to be found. The file name varies depending on which program you downloaded. Based on the product you ordered, search for Quicken, QuickBooks or TurboTax.
  3. In the Look in field, select My Computer. The box Include Subfolders should be checked.
  4. Click Find Now or OK to begin the search. Windows will display a window with the search results listed. Once you have located the file, make a note of its location. You can double-click the file from the search results window to begin installing your software.

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Downloading TurboTax? 
  1. If you are downloading both the federal and state versions of TurboTax YOU MUST INSTALL THE FEDERAL PRODUCT FIRST.
  2. Once you have downloaded your product successfully, it will be saved directly to your hard drive.

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Troubleshooting Tips 
  1. If you are having difficulties downloading, temporarily disable any firewalls, anti-virus software, pop-up blockers, and download accelerators.

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