QuickBooks Annual Support Plans

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Get support anytime you need it for an unlimited number of questions or issues with our convenient, pre-paid, annual support plans. The QuickBooks Annual Support Plan with Online Backup Service provides continuous support as well as crucial protection for your business data through QuickBooks Online Backup Service. The plan renews automatically each year until you decide you no longer need coverage. Our One-Year Support Plan ensures you have access to technical support when you need it for 12 months. The One-Year Support Plan does not renew automatically and does not include Online Backup Service.

How the QuickBooks Annual Support Plans Can Help You

	QuickBooks Annual Support Plan with Online Backup Service	QuickBooks One-Year Support Plan
Support for an Unlimited Number of Questions
24/7 Access to Support
Data Recovery Service
FREE QuickBooks Online Backup Service — A $49.95 value!
Uninterrupted Support -- plan automatically renews

Both Support Plans Include:

Support for an Unlimited Number of Questions: Get guidance on using QuickBook's features and help resolving technical issues.¹
24/7 Access to Support: Contact us anytime in one of these convenient ways:²

Submit your questions online at www.quickbooks.com/contactme, , and we'll e-mail or call you back, usually in 30 minutes or less. You won't have to wait on hold!
Call us directly using the plan members' hotline, toll-free within the U.S.

Data Recovery Services: Recover your QuickBooks data in case of damaged QuickBooks files³

QuickBooks Annual Support Plan with Online Backup Service also offers you:

Free QuickBooks Online Backup Service: Protect up to 1GB of your QuickBooks data and other key documents. Easily retrieve your valuable information whenever you need it.⁴ QuickBooks Online Backup Service is not available to QuickBooks Pro for Mac customers.

* A $49.95 value!
Ongoing Support: Plan will automatically renew to make sure you don't lose access to these valuable services.⁵

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QuickBooks Annual Support Plan with Online Backup Service (automatically renews)

QuickBooks Annual Support Plans

Save $50 when purchased with QuickBooks.

Notes

Please review the terms and conditions for the QuickBooks Annual Support Plan with Online Backup Service and the QuickBooks One-Year Support Plan online. Terms, conditions, support features, pricing and support availability are subject to change at any time without notice. Support plan is available only to registered users of currently supported versions of QuickBooks: Basic, QuickBooks: Pro, QuickBooks: Premier (excluding Premier Accountant Edition), and QuickBooks for Mac.

¹ Intuit reserves the right to limit each telephone call to one hour and each contact to one question or issue ("incident"). An incident is defined as (a) a single issue or problem that a Plan member asks a support representative to analyze or resolve; (b) a product usage question that involves a single topic on a drop-down menu or one QuickBooks report, or (c) a single question on a specific point of sale or bookkeeping topic. The support representative will determine how many incidents will be handled during the course of the telephone contact. Support is limited to QuickBooks installation and functionality as described in product documentation.

² 24/7 access to support: Internet access required to submit questions online at www.quickbooks.com/contactme; U.S. only. Responses will be provided via phone callback or e-mail, at Intuit's discretion. All your calls to QuickBooks experts are toll free in the U.S. Outside the U.S., call 1-520-901-2670 for support. Hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.

³ Data recovery services: Coverage effective 15 business days after the date of Plan purchase. Only new data recovery issues that arise after the time of Plan purchase are covered by the Plan. Coverage includes standard turnaround service only.

⁴ QuickBooks Online Backup Service is not available to Pro for Mac customers. Internet Access and active subscription to QuickBooks Annual Support Plan with Online Backup Service required.

⁵ Plan will continue in force for twelve (12) months, at which time the plan will automatically renew for successive one-year periods until you cancel prior to the next annual renewal date. Intuit will cancel the plan automatically if automatic billing fails.

	$249 when purchased with QuickBooks ($299 if purchased separately. Plan renews automatically each year and includes Online Backup Service.)
QuickBooks One-Year Support Plan (expires after one year)
	$249 when purchased with QuickBooks ($299 if purchased separately. Plan expires after one year and does not include Online Backup Service.)