Intuit QuickBooks Support Plan

Get personalized help from trained QuickBooks experts whenever you need it and get back to business fast

Monthly Support Plan

FREE first month, $39/month thereafter with purchase of QuickBooks software.1
$79.00 first month, $39/month thereafter Monthly Plan purchase only.


Annual Support Plan - Best Value

$299.00 Annual Plan with purchase of QuickBooks software, $299 for first year,and $299/year thereafter.1
$349.00 Annual Plan only; $349 for first year, and $299/year thereafter.

QuickBooks Support Plans include:

Live Phone Assistance from Quickbooks Support Experts

  • 24x7 access to specialized Intuit support experts2
  • Answer to an unlimited number of product questions3
  • Answers to an unlimited number of technical issues3
  • Assistance with Installation and Set-up of your QuickBooks
  • Use of our remote screen sharing tool that allows our experts to fix your problem for you.

Self-paced learning Resources for using QuickBooks and Managing your Business

  • Included with the Annual Support Plan! Get step-by-step guidance on the essentials of using QuickBooks4
  • Free downloadable copy of McGraw-Hill ebook with information on setting up and customizing QuickBooks, as well as a collection of chapter excerpts from leading business titles that can help you manage your business.5

Data Protection and Backup Services for your Company Files

  • Online backup services (1GB space) to store and protect your QuickBooks file (49.95 value!)6
  • Data recovery services to help you restore your QuickBooks file if it gets damaged7

Please review the Intuit QuickBooks Monthly Support Plan Terms and Conditions and the QuickBooks Support Plan with Annual Billing Terms and Conditions, online. Terms, conditions, support features, pricing and support availability are subject to change at any time without notice. Support plan is available only to registered users of currently supported versions of QuickBooks: Basic, QuickBooks: Pro, QuickBooks: Premier (excluding Premier Accountant Edition), and QuickBooks for Mac.

Notes
1 Discount applicable to purchase with QuickBooks Pro, QuickBooks Premier and QuickBooks for Mac. Excludes QuickBooks Accountant Edition
2 2 Hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. Internet access required. You must complete the online contact form at www.quickbooks.com/contactsupport in order to talk to a support representative.
3 Intuit reserves the right to limit each telephone call to one hour and each contact to one question or issue ('incident'). An incident is defined as (a) a single issue or problem that a Plan member asks a support representative to analyze or resolve; (b) a product usage question that involves a single topic on a drop-down menu or one QuickBooks report, or (c) a single question on a specific point of sale or bookkeeping topic. The support representative will determine how many incidents will be handled during the course of the telephone contact. Support is limited to QuickBooks installation and functionality as described in product documentation.
4 Learning QuickBooks training CD available with Annual Plan only and must be redeemed within 60 days of plan purchase by requesting one of the following using the business reply card included in your Welcome mailer to be received after purchase: Learning QuickBooks for Windows (for Pro and Premier users), Learning QuickBooks for Mac, or Learning Accounting Essentials for Simple Start users
5 PDF file available for download by active support plan members through December 31, 2010. QuickBooks information based on QuickBooks for Windows only. QuickBooks for Mac and Simple Start not covered. Internet access and Adobe Acrobat Reader required.
6 Not available to Pro for Mac customers or with One-Year Support Plan. Internet Access and active subscription to QuickBooks Annual Support Plan required.
7 Data recovery services: Coverage effective 15 business days after the date of Plan purchase. Only new data recovery issues that arise after the time of Plan purchase are covered by the Plan. Coverage includes standard turnaround service only.
© 2008 Intuit, Inc. All rights reserved. Intuit and QuickBooks are registered trademarks of Intuit, Inc.
Terms and conditions, features, support, pricing and service options subject to change without notice.
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Date: Tue Dec 02 10:22:32 PST 2008
Priority Code: 0273400000
A/B Test Group: T1
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