QuickBooks Bill Pay offers customer service 7 days a week, from 7:00am to 1:00am Eastern Time. If you have any questions regarding your QuickBooks Bill Pay Service, please contact our service provider, CheckFree Services Corporation, at the following address and/or phone number:
CheckFree Services Corporation
PO Box 2168
Columbus, OH 43216-2168
(800) 462-6765 (press option #3 when prompted)
You will also find free online Help, and well as answers to many Frequently Asked Questions, on our service provider's Web site at www.checkfree.com.
Technical Support will assist you with questions about your QuickBooks software, computers, modems or transmission problems. To reach QuickBooks/CheckFree technical support, call (630) 692-3030 from 8:00am-8:00pm Eastern Time.
QuickBooks Bill Pay uses the Automated Clearing House (ACH) or MasterCard RPS network to electronically transfer your payments from your financial institution to your payee on the date you specify. If a company or individual is not able to receive electronic payments, a check is sent via the US Mail.
While many of your payments will be made electronically, some payees (and, of course, individuals) cannot receive electronic payments. For payees that cannot receive electronic payments, a laser printed check will be sent to arrive on the specified delivery date, provided you have allowed four business days for payment. Laser printed checks are processed the same way as your personal checks.
For payees that can receive electronic payment, payments can be delivered as soon as the next business day. However, for those payees who are not set up to receive electronic payments, the QuickBooks Bill Pay service will create and mail a check. As a result, it is important that you send your payment instructions at least four business days before the desired payment date.
Your monthly service fee will automatically be deducted from your designated checking account on a monthly billing cycle.
Once a payment has been made, it will be clearly itemized on your monthly bank statement.
Tax and court-ordered payments are discouraged. Payments outside the U.S. are prohibited.
You should allow at least 10 business days for a payee to post your payment. If a payee does not post your payment within 10 business days after your scheduled payment date, you should:
1. Call the payee directly. Usually the payment will have posted by this time and any questions can be easily resolved. If the payment has not posted, follow the next step.
2. Send a Payment Inquiry message via QuickBooks built-in e-mail. You'll need to provide the payee contact name, address and phone number. We'll provide proof of payment to your payee. If the posting problem was due to our payment processor's error, we will resolve the matter directly with your payee, including any late fee up to a maximum of $50.
1. From the Banking menu, choose Online Banking, then select Set Up Account for Online Service. You may see a message: "All open QuickBooks windows will be closed temporarily to set up online banking services. Do you want to continue?". Click Yes.
2. Select your QuickBooks account, then click Next.
3. Enter or select QuickBooks Bill Pay - New! as the name of your financial institution and click Next.
4. Enter your QuickBooks Bill Pay customer ID and PIN. Confirm your PIN, then select Sign In.
5. Select Finish to close the setup wizard and view the Online Banking Center in QuickBooks.
Once you've enabled your accounts, you can set up your payees. You can send online payments to anyone in the United States who has an address and a phone number.
1. From the Lists menu, choose the type of payee (vendor, customer, etc.) for whom you want to enter information.
Employees cannot receive online paychecks, but can receive other types of online checks.
2. If the payee already exists, choose the payee, and then choose Edit Vendor from the Edit menu button.
Or, if you're creating a new payee, choose New Vendor from the Edit menu button.
3. On the Address Info tab, enter the payee's name, address (street, city, state, zip), phone number, and any other information you want to specify.
On the Additional Info tab, enter the account number the payee uses to identify you, then click OK. If the payee does not have an account or policy number for you, enter a note or other information.
You can create online payment instructions in the Write Checks window, the Pay Bills window, or an online account register.
From the Banking menu, choose Write Checks
1. Select the Online Payment checkbox to denote this check as an online payment.
2. Enter the payee name.
3. Select the Transit Memo checkbox to have the payee receive a voucher containing the memo (in addition to the check with the account number on it).
4. Complete the rest of the form.
5. Click Save & Close to send payment information to the Items To Send list in the Online Banking Center window.
For additional instructions on creating online payments, select Help Index from the Help menu and type "Online Payments" in the index field.
Once you're finished creating your online payment instructions, send them to the QuickBooks Bill Pay service.
From the Banking menu, choose Online Banking, then choose Online Banking Center.
1. Select "QuickBooks Bill Pay - New!" in the Financial Institution dropdown.
2. Make sure each of the instructions you want to transmit is checked in the Items to Send section. Depending on your version of QuickBooks you may see a single list or a categorized table with links for more detail.
3. Depending on your version of QuickBooks, click "Go Online" or "Send/Receive Transactions".
4. Enter the required PIN information, then click OK. QuickBooks sends your online payment instructions to the QuickBooks Bill Pay service.
Allow a few days after the delivery date for the payment to show as cleared. Usually the payee takes a few days to process payments, and your financial institution needs a day or two to clear it and make the information available.
To add a payment account to your QuickBooks Bill Pay service, simply follow these three steps:
1. Complete the Adding an Additional Account Form (Call 800-462-6765 to receive this form)
2. Attach a voided check
3. Return to the CheckFree Payment Processing Center by mail at P.O. Box 2168, Columbus, OH 43216-2168
When creating your online payment from the Write Checks screen, select the Transmit Memo checkbox to have the payee receive a voucher containing the memo information you entered on the check (in addition to the check with the account number on it).
When creating your online payment from the Pay Bills screen, select the Include Reference No. checkbox to have the payee receive a voucher containing the information you entered in the Reference No. column on the Pay Bills form (in addition to the check with the account number on it).