FAQs

Here's where you'll find answers to commonly asked questions about choosing, upgrading and using QuickBooks software.

Q: What is QuickBooks Online Backup Service?

A: QuickBooks Online Backup is a service that enables you to automatically backup your critical files to secure, remote locations using the Internet. You can select the files on your computer that are most important to you and then select a regularly scheduled backup that fits your schedule. You can then easily retrieve your data from any PC with an internet connection.

Q: I already perform backups. Why do I need QuickBooks Online Backup Service?

A: Even if you already back up your data, QuickBooks Online Backup offers these advantages:
Automatic, scheduled backups - get peace of mind knowing that your data is regularly backed up.
Offsite password-protected storage - protect your data from fires and natural disasters.
No CDs or tapes to manage - skip burning CDs and managing backup copies.
Internet-based service - access your files from any PC with an internet connection.

Q: Which storage plan is right for me?

A: That will depend on the size of your QuickBooks company file and the number and size of any other files you want to back up. To determine the size of your QuickBooks company file, open the file in QuickBooks and press F2.
The 5 GB storage plan will allow you room to backup your company file (most QuickBooks company files are under 1 GB) and many other key documents or files.
The 25 GB and 75 GB Storage plans provide you with more storage to back up your entire PC, including all the documents that are important to you and your business (in most cases).
Note: QuickBooks Online Backup Service will not automatically backup media files such as MP3s, or MPG movie files.

Q: Is QuickBooks Online Backup Service secure?

A: Absolutely! QuickBooks Online Backup Service encrypts your data using bank level security procedures before transferring over the Internet to data centers. Your data, which is always protected by your password, is mirrored identically on two different servers at two unique data centers to protect from geographical disasters.

Q: What versions of QuickBooks can I use with QuickBooks Online Backup Service?

A: QuickBooks Online Backup can work independently from QuickBooks. Or, you can launch the tool right from within QuickBooks, and your company file will be pre-selected.