QuickBooks Point of Sale Help and Support Options

Need help with Point of Sale? You've got plenty of choices, from do-it-yourself resources to direct access to experts.

Self-Help Resources

Point of Sale In-Program Help

Get instant help with your Point of Sale software. Press F1 for help on your current task or use the Help menu to access detailed step-by-step instructions. The Learning Center provides access to tutorials and Practice Mode lets you try out new features without affecting your company data.

Point of Sale Online Support Center

Find answers to frequently asked questions and links to additional support resources in the POS Support Center.

Point of Sale User Community

Connect with other Point of Sale users and experts to ask questions and share advice. Go to the User Community.

Assisted Support

Installation and Upgrade Assistance

Visit our online Installation and Upgrade Center for step-by-step guidance on installing QuickBooks Point of Sale and converting your QuickBooks Point of Sale company file from a previous version.

Support Plans (fees apply)

Get help when you need it, without long term commitments. Access technical support experts who can answer all your QuickBooks and QuickBooks Point of Sale questions quickly and cost-effectively. Learn More

One Time Support (fees apply)

QuickBooks Point of Sale technical support is also available on a per call basis for $79 per call. Submit your question at www.quickbooks.com/contactsupport or call 800-348-0254 to get your questions answered today.

Retail Solution Providers

Local experts are available to install and configure your Point of Sale system and provide ongoing training and support. Learn More

Certified QuickBooks Point of Sale ProAdvisors®

Consult with a local QuickBooks expert who can help set you up and provide accounting advice tailored to your retail business needs. (Fees apply.)
Learn More

HP Component Support

For information or technical support regarding HP components, call (800) HPINVENT.

Warranty

QuickBooks-Approved retail hardware comes with a one (1) year Hardware Component Manufacturers Limited Warranty, an Intuit Limited Warranty of inter-operability and a sixty (60) Day Money Back Satisfaction guarantee. Although Point of Sale may work with other hardware peripherals, Intuit does not guarantee compatibility with or provide support for equipment not sold by Intuit.

Click here for the full warranty for products purchased October 1, 2008 or later or for products purchased prior to October 1, 2008.

Rapid Replacement Program

At Intuit, we stand behind the retail hardware peripherals we sell. If something happens and your hardware peripherals go down, our Rapid Replacement Program will replace it fast. And free. It's a service we provide free to customers who purchase the QuickBooks Point of Sale hardware peripherals from Intuit. Learn More.

HP Warranty

For HP hardware, HP's 3-3-3 standard limited warranty applies. It includes 3 year onsite-next business day, 3 year parts and 3 year labor, and includes complimentary telephone support 24 x 7. For telephone assistance, please call (800) HPINVENT.