Q: Can you pick and choose the items you want to sell on your web store (from your POS)?

A: Yes, you can select items individually or as groups (such as an entire department) with a single click.

Q: Can you differentiate those items sold in the web store from those sold in POS?

A: Yes, within POS you can see which items were sold in POS and which were sold in the web store. And just like POS you can see top sellers, overall volume, etc. by brick and mortar and web store to compare your two channels.

Q: How do I sync?

A: You can sync at any time with the push of a button in the Web Store Center, or set up the sync to happen automatically as often as every hour.

Q: How frequently does the web store sync?

A: You can customize the frequency of the web store sync. When turned on, the default auto sync is hourly. You can also press a button to do an unscheduled sync at any time.

Q: How many attributes sync?

A: Two. Each item in POS can have two attributes (defaults to size and color). These both sync with the web store. Storefront allows 8 additional attributes that do not sync.

Q: How many categories and subcategories are allowed? And will they sync?

A: In POS you can have an unlimited number of categories and sub categories up to seven levels deep. Although Storefront supports an unlimited number of subcategory levels, only seven levels will sync.

Q: What items sync from POS to the web store, and what syncs from the web store back to POS?

A: Items and item quantities sync up to the web store, customers sync from the web store down to POS, and web order information after fulfillment in POS is synced back up to the web store.

Q: Will my category photos sync?

A: Yes, as of the Point of Sale 8.0 R2 release, the category photos will sync between POS and your Storefront.

Q: I have products already in my Storefront that are not in my POS. What happens when I sync?

A: The items in your Storefront that do not start in POS will be added to POS as they are sold as special order items.

Q: My business requires a special feature. Is this possible?

A: any things are possible; however the customer needs to be aware that adding customization within Storefront can lead to higher maintenance long term.

Q: Does Storefront capture weight and dimensions?

A: Yes, as of the Point of Sale 8.0 R2 release. The weight integrates with the Shipping Manager feature (UPS only). Dimensions is not currently supported with the integrated shipping manager, but can be used for online shipping calculations.

Q: Does Storefront support destination tax?

A: Destination tax can be defined manually. Automatic sales tax setup is not currently supported.

Q: Where do I get tax rate information? Do you help me set up sales tax for online sales?

A: Customers should check with their local tax agencies for tax rate information and regulations.

Q: If I have a multi-store POS set up, where do you attach the web store in multi-store POS?

A: The POS HQ location syncs with the web store.

Q: Do I need to buy a web site too?

A: No, you do not need to buy a web site. However, many of our web store customers also buy a web site to complement their Storefront. It is easy to replicate the design so it is transparent to end users whether they are on a web site or web store.

Q: May I design my own web store?

A: If you have HTML or web design professionals on staff you can take this approach and design your own web store starting from one of our templates.

Q: Can I start with a basic set up and then upgrade to Deluxe if I want to try to make my current web store work first before using your design services team?

A: Yes, and you will only pay the difference between Basic and Deluxe Set Up to upgrade.

Q: If I want to redo my web store after launch, may I hire Intuit designers to redesign the site?

A: Absolutely, our deluxe storefront design package allows you to redesign it from the ground up with our highly qualified web design team.

Q: Is there a guaranteed time frame in which you will build a web store?

A: No, there is no guaranteed time frame for building a web store. Building a web store is an involved process that requires the customer to provide inputs, confirm designs, make changes, etc. The design timeline depends on the customer responsiveness. The average turnaround time is around 12 business days. If the customer is ready, gets assets to us and responds to mockup within the allotted times, we can get a site done in 10 business days under the current process. During this time you should be working on adding product pictures and descriptions into your POS application so they are ready to be synchronized over to your new store front when complete.

Q: What will I need to do to prepare to open my web store?

A: You will need to add product pictures and descriptions in POS for the products you wish to sell online. These are then automatically synchronized over to your storefront. We will show you how to do this during the setup process.

Q: How can I get ready to open my online store?

A: Before your web store opens you need to:

• Install POS 8.0 or higher
• Find out sales tax rules for online sales in your city/state
• Set up shipping and merchant accounts.
• Update inventory with item descriptions and pictures.

Q: Can I pay month to month?

A: Yes, this is a monthly subscription. You can also buy an annual contract and get 12 months for the price of 10. Pricing and special offers subject to change without notice.

Q: I have an existing web site. Can I plug my new web store into my current web site?

A: Yes. You can create a tab on your web site that says "Shop" and then customers click directly into the web store to the ecommerce site from your web store.

Q: How does the domain of a customer's web site relate to the domain of their store?

A: The web store can be a tab within their current web site. For example: www.yourwebsitename.com would be the web site, and the store could be www.yourwebsitename.com/storefront.

Q: I've got an existing web store and I'm taking orders, but it's not integrated with POS, can I connect my existing web store with POS?

Please call our web store professionals to evaluate our ability to integrate your existing web store with POS. It may be possible to integrate your existing web store with QuickBooks POS if the web store is already hosted with Homestead (see details below). If your web store is not hosted by Homestead (which means it has a different e-commerce engine running the back end) it won't connect directly into QuickBooks POS which, obviously defeats the purpose of our integrated solution.

However, we may be able to reproduce the site so that you can maintain the look and feel of your current web store with our Storefront. Specifically, there are three things we need to evaluate in exploring how to transition an existing web store to our integrated solution: domain, design and content. Our web store professionals will evaluate our ability to integrate your existing web store with POS by reviewing your current web store:

• Domain
• Design
• Product Content

In this evaluation, we will determine if:

• The Storefront for QuickBooks POS web store has the functionality you need
• Which features you can use again, and which you need to migrate or re-create.
• Net/Net: You'll decide if the one time migration effort is worth the long term benefits of integration. We hope that you will determine the benefits of having a web store integrated with POS are worth the short term migration steps.

1. Domain
Yes, you can keep your existing domain.

Ideally, customers will transfer the domain to Intuit. So if you have registered your domain with Network Solutions or Go Daddy, for example, we can help you move the registration to Intuit via a domain manager. You will need to contact your existing domain manager to transfer the domain. By moving the domain to Intuit, you can keep everything together and will have automatic renewal and face no additional renewal fees (domain renewal is included in web store subscription fee).

If for whatever reason the customer does not want to transfer the domain to Intuit, we will provide a stores.intuitwebsites.com URL to which you can point your existing domain. This will allow the current domain to go directly to the new web store, or you can have the web store accessible via a link on your web site.

2. Design
Yes, we can potentially use your existing web store design.

• If you have a custom web store design, we will have a design consultants review your design to see if we can provide all of the features and functions in our storefront product.
• We also need to review those elements that will sync automatically with POS and those items that will not flow up from POS and will need to be separately maintained in Storefront if we use your custom built design.
• If you have an existing web store with another hosting provider and have used one of their templates, we can develop a similar design, but cannot violate any design-based copyrights.

3. Content

• Our service does not migrate existing web store content from one web store to another See Exception below for Homestead/Intuit Website customers. If the products are in POS they can be synched up to the new web store. We will explore migration services in the future. There are some manual processes that can facilitate moving existing product content into your new web store but we can not guarantee that they will work.

Q: How do you move a domain? Do I still maintain ownership of it?

A: Domains can either be pointed or transferred. Either way, you still maintain ownership of their domain.

Q: What if I already have a Homestead Web Store. Can I move those products into this new integrated web store?

A: There are some things we can migrate from Homestead web store to an Intuit POS web store. We can rebuild the web store to look just the same, but the products will have to be in the POS software to be synched with the new store. There are some manual processes that can facilitate migrating your existing storefront product content into your POS that can be discussed with your design consultant or reseller. In addition, although customer lists and order histories can be imported from the Homestead Storefront to Intuit Storefront, the passwords do not carry over, so your customers will need to set a new password. Pricing is on a case by case basis. Depending on the complexity of your existing storefront there may be an additional charge associated with this migration - this will be determined as part of the discussions you have with our sales consultants.

Q: Do we have to use Intuit's Web Store Merchant Service?

A: No, you can use other Merchant Service offerings for web store transactions.However, Intuit's Merchant Service automatically shares transactions with your QuickBooks financial software thus eliminating the need to manually enter these transactions and making it easier to reconcile merchant service deposits to your bank. And since it's from Intuit, you have the security in knowing you are with a trusted processor. There are additional benefits such as no cancellation fees, no long term contracts, and free 24/7 customer service for POS Web Merchant Service.

Q: Why do you need two different Merchant Service accounts?

A: Because the nature of online transactions carries greater risk than a brick and mortar transactions (there is more fraud online), the online store and the brick and mortar accounts require different merchant service rates and therefore at this time, require different merchant service accounts. We are hoping to streamline the application process for two merchant services accounts in the near future. If you already have an existing Intuit POS Merchant Service account in your brick and mortar store, the additional merchant service account for your web store is a nominal fee.

Q: Can you redeem POS gift cards online through the merchant services for web stores?

A: You cannot redeem a POS gift card online at this time.

Q: Are there any issues with merchant services working outside of the United States?

A: The merchant has to be based in the United States. The cardholder can shop from pretty much anywhere in the world. In terms of accepting payment, so long as the payment is requested in US dollars and the credit card being used is one that is accepted (Visa, MC, Discover, Amex), then you're okay.

Q: Can retailers outside of the US use this integrated web store solution?

A: Yes, Intuit can and does sell the POS software internationally. Please consult your Intuit Point of Sale software sales agent for limitations.

Q: With Storefront for QuickBooks POS, can I ship internationally?

A: Yes.

Q: Who do you call for support?

• Customers have two options for getting live assistance: submitting a question online at: www.quickbooks.com/contactsupport or call us directly at 1-800-348-0254
• Customers can make these calls: Monday - Friday, 6 am - 8 pm, Saturday & Sunday, 7 am - 4 pm (Pacific Time)

Q: I'm not sure if my question applies to Point of Sale or Storefront. Where do I start to find my answer?

A: Submit a contact request at www.quickbooks.com/contactsupport or call (800) 348-0254.

Q: I'm having trouble getting my data to sync with Point of Sale. What do I do?

A: Call (800) 348-0254.

Q: How does the support coverage in Intuit Storefront for QuickBooks Point of Sale compare to a POS support contract?

A: The support for Intuit Storefront for QuickBooks Point of Sale covers unlimited questions or issues about features or functionality in POS or Storefront. It does not cover QuickBooks Financial Software or include any of the other services provided by support plans. If you are using financial software or want the peace of mind that comes with online data backup, you may want to also sign up for a QuickBooks support plan. The web store monthly subscription covers either POS single store or multi-store.

Q: What's the difference between technical support and monthly web professional sessions?

A: Technical support answers technical problems (for example sync related issues). The monthly web professional working session provides you with 30 minutes of web professional help each month to use as you please. During this working session this consultant can add seasonal promotions, edit your photos, change your featured products on your home page, integrate your web store into your existing web site and so much more.

Q: How do I make changes to my web store after the initial design is complete?

A: The subscription includes 30 minutes of time with a professional design consultant each month - this can be used for one phone consultation to have us make updates to your site that you submit electronically via an online help ticket, training, or any combination - basically it's your time to spend as you need on a monthly basis.

Q: What exactly is the difference between a web site and web store?

A: A website is typically an on-line brochure (business description, location, hours, product info, etc.)

• Things can be "sold" from a website.
• Some websites sell products simply, without much tracking or structure and without a shopping cart (such as Pay Pal)
• Obviously many service or food businesses never need to sell their products online.

Web stores are a more sophisticated structure for selling products online. Web stores include:

• Inventory management. Items are depleted as they are purchased. You generally can't oversell items you don't have.
• Categories for their merchandise for easy sorting and location.
• Men's Clothing, Patio furniture, Digital cameras, etc.
• Multiple attributes
• Shirt sizes (S, M, L, XL) AND color (red, yellow green), etc.
• Clean, consistent product lists (images are the same size, in the same position on each screen)
• Search capabilities: Key words find title and description
• A shopping cart. See what you have in your basket. Increase and decrease items in basket.
• Easier order fulfillment, shipping, etc.
• Reporting
• Ideal for people selling a lot of differentiated merchandise online.

Q: Are there any limitations on the types of products I can sell in my web store?

A: Intuit/Homestead do not allow customers to sell, distribute, disseminate or link to any sites for marketing, sales, distribution of: firearms, explosives, ammunition, tobacco products and any other products or services that (i) Member cannot legally sell, (ii) are misrepresented, and/or (iii) if sold via the Member Web Site could cause Homestead to violate any law, statute or regulation.

Q: Do I have to stay current on my POS to keep my web store?

A: This new feature requires QuickBooks Point of Sale Pro or Multi-Store 8.0 or higher. Going forward, you do not need to upgrade Point of Sale to the most current version of Point of Sale to operate your web store. However, you do need to be on a supported version of Point of Sale.

Q: I would like to have two separate web stores linked to one POS store. For example: If I have a brick and mortar store that sells dogs and cat equipment, can I have one web store that sells just dog equipment and another one that sells just cat equipment?

A: No, Multiple web stores from one POS store is not currently supported.

Q: If you have a one of a kind item that you are selling in both the web store and brick and mortar store, how do you prevent selling the item in both places?

A: The big value of the Intuit Storefront for QuickBooks Point of Sale is inventory management. The synchronization of the online store inventory and the inventory of the brick and mortar store, should prevent selling the same item in two places. If by a very slim chance, an item is sold in both channels before the sync happens, retailers are encouraged to add "limited and one of a kind items are subject to prior sale."