The service is provided over the phone and online. If you choose, you may allow your expert to view your screen remotely (through a secure connection), which will enable your expert to see the same information you do to more easily help you customize and learn how to use QuickBooks.
The Training Session: Your advisor will contact you on the date and time you selected. You will begin by discussing your business goals and setting objectives for your training with your advisor so you can get the most out of your training session.
Many customers prefer to spend their training time learning how to use key features of the software that are important to managing and running their business. It's totally up to you.(Note, Set-up & Training Service does not include networking support or setup for multi-user access or set-up for Payroll Services)
If you require services beyond those provided in your Set-up & Training Services engagement, your QuickBooks expert will be happy to assist you. Ask your expert how you can continue working together to meet your business needs (additional fees may apply).
7-Day Satisfaction Guarantee*
* If you're not 100% satisfied for any reason with our Intuit Set-up & Training Services, please contact Customer Service at 1-877-480-0129 within 7 days from course completion and we'll refund you your training session fee. You must provide your order number from your order confirmation email and the name of the Certified QuickBooks ProAdvisor who conducted your training as proof of payment prior to us returning the fee.