Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Managing Passwords

    by on February 25, 2015

    I can think of few things that are more frustrating than passwords. We need them for just about everything, and we inevitably forget them. If we don’t, that means we’re probably doing it wrong and using the same password for every site. There has to be a bette…

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    In the Trenches: Debating Rapid Growth

    by on February 18, 2015

    Ever since I started Cranky Concierge in 2009, I’ve been very careful about managing our rate of growth. But now, five years in, we have an opportunity to grow quickly. I think the time is right.

    When I started the business, it was just me. I handled everyt…

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    In the Trenches: Thinking About Social Media Again

    by on February 11, 2015

    In general, social media is something to celebrate. It allows people to share information with others at unprecedented speeds. But as a small-business owner, social media is something that drives me up the wall. It requires ongoing attention with a fuzzy benef…

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    In the Trenches: Handling Snail Mail

    by on January 28, 2015

    While I have nothing but respect for the incredible work the U.S. Postal Service does delivering mail to every corner of the nation, I don’t have much love for snail mail itself. In fact, it’s a thorn in my side that’s only getting thornier now that my nearest…

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    In the Trenches: Making Sense of 1099s

    by on January 21, 2015

    Unless you run H&R Block, you’re probably like me in hating tax season. But for me, it’s not the dollars that are the issue. It’s all the awful, time-consuming paperwork. And nothing is more confusing and annoying than dealing with a 1099.
    There are actual…

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    In the Trenches: Being Open to Change

    by on January 14, 2015

    Late last week, I received a voice mail from one of our Cranky Concierge partners. She’s a travel agent who sends a lot of her clients to us for help with air travel, but she didn’t sound happy. Apparently she’d had a couple issues over the holidays with our s…

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    In the Trenches: Reviewing the Year and Preparing for 2015

    by on January 7, 2015

    With 2014 coming to an end, I’ve been going through the books reviewing the year. It was most certainly a good one with revenues increasing quickly, but it’s the way I’ve broken down revenues that gives the most interesting insight into how I should be spendin…

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    In the Trenches: After Hours Email

    by on December 31, 2014

    I’m sure everyone has been in this position. You’re flipping through your work email on your phone late at night when something catches your eye. Maybe it’s a question with a simple answer. Or maybe it’s something that seems more urgent. But it’s after hours. …

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