Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: When Nobody Will Insure Your Employees

    by on March 25, 2015

    Back in December I wrote about my struggles getting health insurance for my employees since they were scattered in several different states. At the time, I was frustrated at the lack of simple and affordable options, but now I’m completely livid that there app…

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    In the Trenches: Giving In to Peer Pricing Pressure

    by on March 18, 2015

    Ever since we started, Cranky Concierge has set pricing differently than traditional travel agents. I always thought our way of doing things made more sense, but five years down the line, I’m starting to change my tune. I’m now thinking about making our first …

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    In the Trenches: Triage During a Difficult Situation

    by on March 11, 2015

    Last week I wrote about my challenges with letting an employee go from Cranky Concierge. Little did I know things were about to get far more difficult. Just one week later, another person left on his own — without warning — and that meant we had to create ne…

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    In the Trenches: Letting Someone Go

    by on March 4, 2015

    I haven’t had to do this often in my life, but last week I found myself letting someone go from Cranky Concierge. The whole experience is just awful, and it’s incredible how much work is involved. I would recommend an attorney for anyone who needs to go throug…

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    In the Trenches: Managing Passwords

    by on February 25, 2015

    I can think of few things that are more frustrating than passwords. We need them for just about everything, and we inevitably forget them. If we don’t, that means we’re probably doing it wrong and using the same password for every site. There has to be a bette…

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    In the Trenches: Debating Rapid Growth

    by on February 18, 2015

    Ever since I started Cranky Concierge in 2009, I’ve been very careful about managing our rate of growth. But now, five years in, we have an opportunity to grow quickly. I think the time is right.

    When I started the business, it was just me. I handled everyt…

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    In the Trenches: Thinking About Social Media Again

    by on February 11, 2015

    In general, social media is something to celebrate. It allows people to share information with others at unprecedented speeds. But as a small-business owner, social media is something that drives me up the wall. It requires ongoing attention with a fuzzy benef…

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    In the Trenches: Handling Snail Mail

    by on January 28, 2015

    While I have nothing but respect for the incredible work the U.S. Postal Service does delivering mail to every corner of the nation, I don’t have much love for snail mail itself. In fact, it’s a thorn in my side that’s only getting thornier now that my nearest…

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