BrettSnyder

Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.

  • money questions

    In the Trenches: Tracking Our Revenue Sources

    by on August 20, 2014

    I was talking to some friends a couple months ago, and they started asking me questions about Cranky Concierge. What types of customers made us the most money? And what services were our big sellers? I thought I had a decent handle on this since I’ve been runn…

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  • growth

    In the Trenches: Evolving With Our Clients

    by on August 13, 2014

    Our business here at Cranky Concierge continues to grow, and that brings all sorts of challenges with it. But we have to remember that our clients continue to grow as well. That creates challenges for them, and in some cases, we can help them tremendously.

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  • Business - People in office working as team

    In the Trenches: Communicating How We Work More Clearly

    by on August 6, 2014

    We just had our annual Cranky Concierge get together in June, and as always, it was a lively couple of days. We came up with a laundry list of things we want to do better, and one of the bigger themes was around better communicating how our business works.

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    In the Trenches: Crafting a Job Description

    by on June 11, 2014

    We’re growing again here at Cranky Concierge, and the time has come to hire a new person to join our team. I really, really hate the whole hiring process, so I’ve been trying to figure out ways to make it easier. This time, I focused on the job description.

    I…

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    In the Trenches: A Change of Scenery

    by on May 7, 2014

    Most days, I find myself sitting at my command center — it was upgraded from a desk when I added the second screen and made it look awesome — cranking away on work. It seems like a good way to get things done, but it also breeds routine thinking.

    I had a ch…

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    In the Trenches: Accepting Advertising

    by on April 9, 2014

    Nearly every small business must advertise to lure customers: It’s a fact of entrepreneurial life. But when should you accept advertising, such as banners on your website or coupons in your monthly newsletter? This is something I’ve wondered about since da…

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    In the Trenches: Minimizing Mistakes

    by on March 26, 2014

    I hate making mistakes. Yet I realize that they’re bound to happen, despite our best efforts to get everything right. So, as Cranky Concierge continues to grow, I need to figure out a way to cut down on errors — albeit not for the reasons you may think.

    Y…

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    In the Trenches: Relying on Customer Service When Technology Fails

    by on March 19, 2014

    As you may recall, Cranky Concierge switched to using Google Apps for email last year to improve the reliability and functionality of our communications system. This past week, however, a quirky little feature left us in hot water with a client. All we could d…

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