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In the Trenches: Putting Together a Company Meeting Without Breaking the Bank

Posted in OFFICE AND EQUIPMENT

Here are the ways we have worked to keep expenses down without impacting the experience.

In the Trenches: Insights from Doing Someone Else’s Job

Posted in MANAGEMENT AND TRAINING

It's remarkable how much you can learn by doing someone else's job for a few days. I did just that at Cranky Concierge recently...
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In the Trenches: Building a Management Team

Posted in HIRING, RECRUITING AND HR

As small businesses grow, new management roles need to be created. Learn how one small business focused on building a management team.
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In the Trenches: Creative Work Arrangements

Posted in CULTURE AND WORKPLACE

Cranky Concierge has always been a 24/7/365 kind of business. If there are airplanes flying (as there always are), then someone needs to be available.
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In the Trenches: When a Long-Time Part of the Team Leaves

Posted in MANAGEMENT AND TRAINING

Transition is a part of business. Learn how one small business handled a long-term employee leaving and how an employee transition plan helped.
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In the Trenches: Fixing Our Website

Posted in COMPANY WEBSITE

Learn how a small business evaluated the need to update its website in order to better convert potential clients into actual clients.
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In the Trenches: When to Stand Firm With a Customer

Posted in PRICING STRATEGY

The old saying, "the customer is always right," is one that I've always had trouble agreeing with 100 percent of the time.
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In the Trenches: Managing Volume With Cross Training

Posted in MANAGEMENT AND TRAINING

Learn how one small business applies a team concept so that everyone is cross-trained and the business could use its employees as demand dictates.