Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

  • iStock_000020999790XSmall-300x299.jpg

    In the Trenches: An Easy Email Migration

    by on May 29, 2013

    A couple of weeks ago, I talked about how I needed to set priorities in order to get important projects completed in a reasonable amount of time. The first one on my list — email migration — is now complete. It was shockingly easy.

    We had experienced reli…

    Read » Views: 2,000
  • iStock_000005528121XSmall-300x201.jpg

    In the Trenches: Working With Consultants

    by on May 22, 2013

    I’ve never had a particularly positive view of consultants. That’s probably because I’ve mostly seen big companies use them poorly.

    Time and time again, the result was the same: The firms wasted money by getting outsiders to tackle unnecessary tasks and…

    Read » Views: 1,999
  • iStock_000019289272XSmall1-300x258.jpg

    In the Trenches: Setting Priorities

    by on May 15, 2013

    In my previous posts, I’ve talked about a lot of issues at Cranky Concierge that need to be resolved. Three that immediately come to mind are finding a new phone service, choosing a better email provider, and deploying a more robust customer relationship man…

    Read » Views: 1,931
  • iStock_000019509527XSmall-300x283.jpg

    In the Trenches: The Value of Face Time

    by on May 8, 2013

    Working remotely has been great for me and Cranky Concierge. I’m writing this column at my desk at home. As soon as I finish, I can walk into the other room and spend time with my young son. But just because my employees and I work independently, from variou…

    Read » Views: 1,966
  • iStock_000011480389XSmall-300x199.jpg

    In the Trenches: The Virtual Phone System Scramble

    by on May 2, 2013

    Like a lot of small businesses, I opted to go with a virtual phone system vs. a traditional one for Cranky Concierge. This was a fairly easy decision, considering the fact that everyone in the company works from a different location. It just made sense, and it…

    Read » Views: 2,431
  • iStock_000017060979XSmall1-300x199.jpg

    In the Trenches: Finding the Right Employee

    by on April 24, 2013

    I’ve made the decision to hire a new employee, and now the tough part begins. How the heck do I go about finding the right person for the job?

    This would be easier if I was looking for a concierge to monitor people’s flights and help when things go wrong. …

    Read » Views: 2,157
  • iStock_000021960903XSmall.jpg

    In the Trenches: Time to Hire Again

    by on April 17, 2013

    I’ve made the decision: It’s time to hire another employee for the business. I’m looking for a “travel architect,” as I like to describe our concierges, who can book flights during the afternoons.

    How did I come to this conclusion?

    First off, I’m…

    Read » Views: 1,745
  • iStock_000004431227XSmall1-300x199.jpg

    In the Trenches: Looking for New Opportunities

    by on April 10, 2013

    Right after we make a big change, my brain shifts from execution to innovation mode. Things were pretty hectic last week as we worked to pull everything together for the introduction of priority flight monitoring and our website revamp. But once it all went li…

    Read » Views: 1,928