Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.
on May 15, 2013
In my previous posts, I’ve talked about a lot of issues at Cranky Concierge that need to be resolved. Three that immediately come to mind are finding a new phone service, choosing a better email provider, and deploying a more robust customer relationship man…Read » Views: 1,571
on May 8, 2013
Working remotely has been great for me and Cranky Concierge. I’m writing this column at my desk at home. As soon as I finish, I can walk into the other room and spend time with my young son. But just because my employees and I work independently, from variou…Read » Views: 1,673
on May 2, 2013
Like a lot of small businesses, I opted to go with a virtual phone system vs. a traditional one for Cranky Concierge. This was a fairly easy decision, considering the fact that everyone in the company works from a different location. It just made sense, and it…Read » Views: 2,043
on April 24, 2013
I’ve made the decision to hire a new employee, and now the tough part begins. How the heck do I go about finding the right person for the job?
This would be easier if I was looking for a concierge to monitor people’s flights and help when things go wrong. …Read » Views: 1,792
on April 17, 2013
I’ve made the decision: It’s time to hire another employee for the business. I’m looking for a “travel architect,” as I like to describe our concierges, who can book flights during the afternoons.
How did I come to this conclusion?
First off, I’m…Read » Views: 1,457
on April 10, 2013
Right after we make a big change, my brain shifts from execution to innovation mode. Things were pretty hectic last week as we worked to pull everything together for the introduction of priority flight monitoring and our website revamp. But once it all went li…Read » Views: 1,633
on April 3, 2013
I’ve written about Cranky Concierge’s struggle with business hours before. One reader asked the obvious question that emerged from the discussion: “So, Brett, how far down the line do you see your business being ‘open’ 24/7?”
In other words, when …Read » Views: 1,807
on March 27, 2013
Back in January, I wrote about our challenge in dealing with last-minute sign-ups for flight monitoring, especially when they came in right before a major weather event. Readers who commented on my post were supportive of us charging more, but I still hated th…Read » Views: 1,733