Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: The Neglected Corners of the Business

    by on February 6, 2013

    I spend so much time focusing on concierge services that I sometimes forget there are other pieces of my business that could use some attention.

    Technically, my business is Cranky Flier LLC. The whole concept started with my blog, The Cranky Flier, for which …

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    In the Trenches: The Flu Bug

    by on January 30, 2013

    My right-hand man was out last week, and that was perfectly fine. After all, it was his vacation, and we’d had plenty of time to prepare. I kept my appointments and meetings to a minimum while he was gone so that I could handle the extra work. What I didn’…

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    In the Trenches: When Service Offerings Begin to Blur

    by on January 23, 2013

    At Cranky Concierge, we have a fairly simple menu of services: flight planning, flight monitoring, and urgent assistance. Although we handle various tasks in each of these three categories, our basic structure makes it pretty clear what we offer — and what o…

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    In the Trenches: Managing Year-End Forms

    by on January 16, 2013

    A lot of good and bad comes with the end of the year. The good is reflecting back on our performance. The bad is doing all of the tax- and accounting-related work that needs to get done.

    I should say that reflecting on our performance is good mostly because w…

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    In the Trenches: Taking Responsibility

    by on January 9, 2013

    When we book flights, we specialize in being able to decipher all of the complex airline rules in order to make travel easier for our clients. But we occasionally get things wrong. In fact, I made a mistake last week that resulted in some pretty hefty conseque…

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    In the Trenches: When the Power Goes Out

    by on January 2, 2013

    One of the nice things about running my business is that I can do it from anywhere. So it was last week that I found myself in the middle of Indiana with my in-laws. And being in cold and snowy Indiana got me thinking about what I could do if the power went ou…

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    In the Trenches: Business Hours Revisited

    by on December 19, 2012

    Back in April, I wrote about establishing fixed business hours, and I implemented some soon afterward. The move not only has helped to preserve my sanity, but also hasn’t hurt the company (a double bonus!). But there is still one issue: We could probably do …

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    In the Trenches: Holiday Cards and Gifts

    by on December 12, 2012

    It’s that time of year again, when businesses go through the difficult process of determining what to do about holiday cards and gifts. I always dread making this decision, because I never know what to do. I’m not talking about what to do for my employees,…

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