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In the Trenches: To Train or Not To Train?

Posted In EMPLOYEES

Lately, I've been thinking a lot about how to fill a need in our company, and I'm having trouble finding the perfect solution. The problem is that we need someone with a specific piece of knowledge, and it's not something that's quick and easy to train someone how to do. When we book flights, we [...]
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In the Trenches: When Should I Blog?

Posted In MARKETING

It seems like an odd thing to think about, but honestly, I struggle a lot with deciding how often to blog about my business. Since the blog preceded the business, writing about the business too often runs the risk of pushing people away. On the flip side, nobody is paying to read my blog, so [...]
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In the Trenches: Learning How to Use an Assistant

Posted In EMPLOYEES

I keep waffling on whether or not I need to get an assistant. Part of the concern is, of course, money out of pocket. But the other concern is... what would this person even do for me? I know it sounds funny, but I've never had an assistant of my own. Sure, I've worked with [...]
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In the Trenches: Building a Corporate Culture over Email

Posted In EMPLOYEES

It's hard enough to build a strong, positive culture in any company, but it gets really hard when everyone works remotely. And at a company where there isn't even a home office, like mine, that makes culture a very slippery thing. In the past, I've contracted with concierges in Atlanta, Florida, and even Alaska. The [...]
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In the Trenches: Evaluating Partnerships

Posted In MARKETING

I suppose it's a good thing that we've been getting a lot of inquiries about potential partnerships from other businesses lately. That just means that there's greater awareness around our business and people want to be associated with it. But getting inquiries like these creates an another issue. It takes a lot of effort to [...]
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In the Trenches: Changing up the Routine

Posted In EMPLOYEES

I'm stubborn. Actually, I come from a long line of stubborn Snyder men, and that can be a good thing. It can also be a bad thing when it comes to making changes, so I'm trying to be very cognizant of not shooting myself in the foot when good ideas come up. With new concierges [...]
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In the Trenches: Should There Be an App for That?

Posted In MARKETING

I imagine I'm not alone in wondering whether or not our business should have an "app" for our clients. After all, all the cool kids have them, right? I'm approaching it with much more caution than most. Apps can be great... if there's a reason for them. Many people probably don't even know what an [...]
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In the Trenches: Hiring an Intern

Posted In EMPLOYEES

It's summer, and that means that all around the country, college kids are getting out of school and looking for something to do. For some, that means getting a boring summer job, but we've decided to try to make things a little more exciting for one local student. We're hiring an intern. In fact, he [...]
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