BrettSnyder

Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Should There Be an App for That?

    by on June 15, 2011

    I imagine I’m not alone in wondering whether or not our business should have an “app” for our clients. After all, all the cool kids have them, right? I’m approaching it with much more caution than most. Apps can be great… if there’s a reason for them.

    Ma…

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    In the Trenches: Hiring an Intern

    by on June 8, 2011

    It’s summer, and that means that all around the country, college kids are getting out of school and looking for something to do. For some, that means getting a boring summer job, but we’ve decided to try to make things a little more exciting for one local stu…

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    In the Trenches: New Pricing Goes Into Effect

    by on June 1, 2011

    I feel like I’ve been talking about our new pricing structure for the last few months. We’ve been planning it for even longer than that. But now, it’s a reality. The new pricing went into effect on June 1, and it went off without a hitch.

    We spent the last…

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    In the Trenches: Planning for Turnover

    by on May 25, 2011

    Earlier this year, my de facto #2 guy decided it was time to move on to start his own (unrelated) business. Now someone else is leaving, but the situation couldn’t have been more different. This time, I’m completely prepared.

    I’ve known that this concierge …

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    In the Trenches: Rethinking Our Facebook Strategy

    by on May 18, 2011

    Last December, I wrote about the value of our presence on Facebook saying “if people wanted to find my business on Facebook then I would be stupid not to be there.” Now I’m rethinking that strategy.

    I don’t have any issues with actually having a presence on …

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    In the Trenches: How to Stop Working So Much

    by on May 11, 2011

    Last week I wrote about the importance of an inviting workspace. This week, it’s time to talk about the perils of making it too inviting. That’s right. If you work at home, you probably work too much. I certainly do, and that’s not something that’s sustain…

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    In the Trenches: Designing A Workspace

    by on May 4, 2011

    You wouldn’t think it would make a big difference, but over the last few months, I’ve learned that the design and location of your workspace makes a huge difference in productivity. This is particularly important for a home-based business like mine.

    When I f…

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    In the Trenches: Building Our Own Tech Tools

    by on April 27, 2011

    When I first started Cranky Concierge, the focus was not just on getting set up to make sure everything ran but ran smoothly. It was an arduous process, but things run pretty well now. Notice I say “pretty” well. It’s not perfect, and that’s why it’s time t…

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