Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Learning How to Use an Assistant

    by on July 13, 2011

    I keep waffling on whether or not I need to get an assistant. Part of the concern is, of course, money out of pocket. But the other concern is… what would this person even do for me?

    I know it sounds funny, but I’ve never had an assistant of my own. Sure…

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    In the Trenches: Building a Corporate Culture over Email

    by on July 6, 2011

    It’s hard enough to build a strong, positive culture in any company, but it gets really hard when everyone works remotely. And at a company where there isn’t even a home office, like mine, that makes culture a very slippery thing.

    In the past, I’ve contracte…

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    In the Trenches: Evaluating Partnerships

    by on June 29, 2011

    I suppose it’s a good thing that we’ve been getting a lot of inquiries about potential partnerships from other businesses lately. That just means that there’s greater awareness around our business and people want to be associated with it. But getting inquiri…

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    In the Trenches: Changing up the Routine

    by on June 22, 2011

    I’m stubborn. Actually, I come from a long line of stubborn Snyder men, and that can be a good thing. It can also be a bad thing when it comes to making changes, so I’m trying to be very cognizant of not shooting myself in the foot when good ideas come up.

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    In the Trenches: Should There Be an App for That?

    by on June 15, 2011

    I imagine I’m not alone in wondering whether or not our business should have an “app” for our clients. After all, all the cool kids have them, right? I’m approaching it with much more caution than most. Apps can be great… if there’s a reason for them.


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    In the Trenches: Hiring an Intern

    by on June 8, 2011

    It’s summer, and that means that all around the country, college kids are getting out of school and looking for something to do. For some, that means getting a boring summer job, but we’ve decided to try to make things a little more exciting for one local stu…

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    In the Trenches: New Pricing Goes Into Effect

    by on June 1, 2011

    I feel like I’ve been talking about our new pricing structure for the last few months. We’ve been planning it for even longer than that. But now, it’s a reality. The new pricing went into effect on June 1, and it went off without a hitch.

    We spent the last…

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    In the Trenches: Planning for Turnover

    by on May 25, 2011

    Earlier this year, my de facto #2 guy decided it was time to move on to start his own (unrelated) business. Now someone else is leaving, but the situation couldn’t have been more different. This time, I’m completely prepared.

    I’ve known that this concierge …

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