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In the Trenches: Thinking About Social Media Again

Posted In SOCIAL MEDIA

In general, social media is something to celebrate. It allows people to share information with others at unprecedented speeds. But as a small-business owner, social media is something that drives me up the wall. It requires ongoing attention with a fuzzy benefit, but I can't ignore it completely. That's why I'm talking about it once [...]
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In the Trenches: Handling Snail Mail

Posted In OFFICE AND EQUIPMENT

While I have nothing but respect for the work the U.S. Postal Service does delivering mail to every corner of the nation, I don't have much love for mail itself.
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In the Trenches: Making Sense of 1099s

Posted In TAXES

Unless you run H&R Block, you're probably like me in hating tax season.
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In the Trenches: Being Open to Change

Posted In BUSINESS DEVELOPMENT

Late last week, I received a voice mail from one of our Cranky Concierge partners. She didn't sound happy...
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In the Trenches: Reviewing the Year and Preparing for 2015

Posted In ACCOUNTING

With 2014 coming to an end, I've been going through the books reviewing the year.
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In the Trenches: After Hours Email

Posted In TECHNOLOGY AND SECURITY

You're flipping through your work email on your phone late at night when something catches your eye. But your office is officially closed. Do you respond?
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In the Trenches: Customers Who No Longer Use Us

Posted In BUSINESS DEVELOPMENT

Some of our best customers are spending more with us, but on the other end of the spectrum, some people aren't using us anymore at all.
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In the Trenches: Health Insurance Challenges for a Nontraditional Business

Posted In HEALTHCARE AND BENEFITS

I've long thought about offering health care benefits for employees of Cranky Concierge, but so far, it hasn't happened.
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