Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

  • istock_000028512836small.jpg

    In the Trenches: Making Sense of 1099s

    by on January 21, 2015

    Unless you run H&R Block, you’re probably like me in hating tax season. But for me, it’s not the dollars that are the issue. It’s all the awful, time-consuming paperwork. And nothing is more confusing and annoying than dealing with a 1099.
    There are actual…

    Read » Views: 3,210
  • istock_000043046284small.jpg

    In the Trenches: Being Open to Change

    by on January 14, 2015

    Late last week, I received a voice mail from one of our Cranky Concierge partners. She’s a travel agent who sends a lot of her clients to us for help with air travel, but she didn’t sound happy. Apparently she’d had a couple issues over the holidays with our s…

    Read » Views: 4,771
  • istock_000039945512small.jpg

    In the Trenches: Reviewing the Year and Preparing for 2015

    by on January 7, 2015

    With 2014 coming to an end, I’ve been going through the books reviewing the year. It was most certainly a good one with revenues increasing quickly, but it’s the way I’ve broken down revenues that gives the most interesting insight into how I should be spendin…

    Read » Views: 2,204
  • istock_000052916532small.jpg

    In the Trenches: After Hours Email

    by on December 31, 2014

    I’m sure everyone has been in this position. You’re flipping through your work email on your phone late at night when something catches your eye. Maybe it’s a question with a simple answer. Or maybe it’s something that seems more urgent. But it’s after hours. …

    Read » Views: 2,957
  • istock_000046083160small.jpg

    In the Trenches: Customers Who No Longer Use Us

    by on December 17, 2014

    It’s getting toward the end of the year, so it’s time to start looking back on the year at Cranky Concierge. I dove into QuickBooks and pulled out a revenue report comparing this year to last. Some of our best customers are spending more with us, but on the ot…

    Read » Views: 3,412
  • istock_000037196770_small.jpg

    In the Trenches: Health Insurance Challenges for a Nontraditional Business

    by on December 10, 2014

    I’ve long thought about offering health care benefits for employees of Cranky Concierge, but so far, it hasn’t happened. I figured that the Affordable Care Act might be the catalyst to make it possible, but that was completely wrong. For companies with people …

    Read » Views: 2,576
  • istock_000053010398_small.jpg

    In the Trenches: Crafting a Differentiated Product

    by on December 3, 2014

    I’ve been pretty excited about our small-business travel service at Cranky Concierge for some time, and I’ve mentioned it’s been growing (here and here, for example). But we’ve run into multiple occasions where prospective clients don’t und…

    Read » Views: 4,158
  • istock_000051156756_small.jpg

    In the Trenches: Meeting Face to Face

    by on November 26, 2014

    Everyone at Cranky Concierge works remotely, and that certainly works out well for us. But last week, I had one of my employees come out to meet and work with me in person. No matter how good technology gets, you really can’t replace the experience of meeting …

    Read » Views: 2,058