Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Reviewing the Year and Preparing for 2015

    by on January 7, 2015

    With 2014 coming to an end, I’ve been going through the books reviewing the year. It was most certainly a good one with revenues increasing quickly, but it’s the way I’ve broken down revenues that gives the most interesting insight into how I should be spendin…

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    In the Trenches: After Hours Email

    by on December 31, 2014

    I’m sure everyone has been in this position. You’re flipping through your work email on your phone late at night when something catches your eye. Maybe it’s a question with a simple answer. Or maybe it’s something that seems more urgent. But it’s after hours. …

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    In the Trenches: Customers Who No Longer Use Us

    by on December 17, 2014

    It’s getting toward the end of the year, so it’s time to start looking back on the year at Cranky Concierge. I dove into QuickBooks and pulled out a revenue report comparing this year to last. Some of our best customers are spending more with us, but on the ot…

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    In the Trenches: Health Insurance Challenges for a Nontraditional Business

    by on December 10, 2014

    I’ve long thought about offering health care benefits for employees of Cranky Concierge, but so far, it hasn’t happened. I figured that the Affordable Care Act might be the catalyst to make it possible, but that was completely wrong. For companies with people …

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    In the Trenches: Crafting a Differentiated Product

    by on December 3, 2014

    I’ve been pretty excited about our small-business travel service at Cranky Concierge for some time, and I’ve mentioned it’s been growing (here and here, for example). But we’ve run into multiple occasions where prospective clients don’t und…

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    In the Trenches: Meeting Face to Face

    by on November 26, 2014

    Everyone at Cranky Concierge works remotely, and that certainly works out well for us. But last week, I had one of my employees come out to meet and work with me in person. No matter how good technology gets, you really can’t replace the experience of meeting …

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    In the Trenches: Considering Client Reporting

    by on November 19, 2014

    Creating reports for clients isn’t something we’ve had to think about very often at Cranky Concierge, but with our growing small business service, it’s something that we need to start thinking about. We should be able to do a better job of reporting, but I’m n…

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    In the Trenches: Picking the Right Job Titles

    by on November 12, 2014

    When I first started Cranky Concierge, I decided to go with nontraditional job titles. As the self-proclaimed “chief airline dork,” I thought it would catch people’s attention. Besides, it was true. I am a huge airline dork. While my title isn’t going away (th…

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