BrettSnyder

Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Fighting Employee Burnout

    by on February 19, 2014

    This winter has been a brutally nasty one for much of the United States. For an air travel-assistance service like ours, inclement weather is actually a good thing — because it brings us business — but it also creates some real challenges. I’m currently …

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    In the Trenches: Cash vs. Accrual Accounting

    by on February 12, 2014

    Like most small businesses, we use the cash accounting method to keep our books. Why? Because it’s easy. But there are downsides to it, which has me wondering whether we should consider switching to accrual accounting.

    What’s the difference? The cash acc…

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    In the Trenches: Analyzing Our Revenue Sources

    by on February 5, 2014

    A couple of weeks ago, I wrote about how 2014 would be the year for Cranky Concierge to grow revenue without increasing costs. If that was an easy task, I’d be sitting on a beach right now. Instead, I’ve been busy digging into our business data to come up …

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    In the Trenches: Rethinking Our Pricing Model

    by on January 29, 2014

    Maybe it’s my background setting fares for airlines, but I find myself frequently thinking about our pricing strategy at Cranky Concierge. Although our flat-fee model has served us well so far, I’ve been wondering whether it will continue to make sense go…

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    In the Trenches: Using My Business’s Blog Carefully

    by on January 22, 2014

    Since Cranky Concierge began in 2009, I have done very little paid advertising, mostly because I don’t think we need it. Instead, I’ve focused on using the self-built tools that I have at my disposal, particularly my blog, The Cranky Flier.

    Early on, I t…

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    In the Trenches: Reviewing 2013, Planning for 2014

    by on January 15, 2014

    The year 2013 is in the books and, as always, I’ve looked back to see how we did. Was it a good year? Indeed it was! But the results have set a challenge for us in 2014: This is the year we focus on revenue growth while keeping costs under control.

    It took …

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    In the Trenches: How to Sell Ourselves

    by on January 8, 2014

    If you live under a nicely heated rock (or in Southern California, as I do), you may not know that the U.S. has experienced a ton of severe weather so far this year. With it came a lot of disrupted flights. That meant we were busy at Cranky Concierge, to put i…

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    In the Trenches: Celebrating Our Success

    by on January 1, 2014

    Running any small business can be grueling, but operating Cranky Concierge is particularly challenging. How so? First, we’re a 24/7 operation, because people are always traveling. We rarely get a break. Second, we tend to work with clients who are unhappy, m…

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