Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.
on September 17, 2014
Maybe it’s just the way my generation works, but I generally feel more comfortable doing business online than I do over the phone. With that bias, I assumed that we’d do most of our business online at Cranky Concierge as well. I even designed the business to f…Read » Views: 1,841
on September 10, 2014
It’s not often that we want to discourage someone from using our service at Cranky Concierge, but it does happen on occasion. The hard part is figuring out when to make that call and how to handle it once the decision has been made.
Last week, we ended up i…Read » Views: 4,621
on September 3, 2014
Since I started Cranky Concierge five years ago, I’ve always been a staffing laggard. Recently, however, I’ve gone the other way. It’s a little bit scary, but I knew it was the right thing to do.
When I call myself a “staffing laggard,” I mean that I wouldn…Read » Views: 1,880
on August 27, 2014
Referrals have always been a big part of the our business model at Cranky Concierge. We’ve spent nearly nothing on paid marketing, so our growth has come primarily from my blog about the airline industry and via client referrals. While we see referrals as bein…Read » Views: 1,695
on August 20, 2014
I was talking to some friends a couple months ago, and they started asking me questions about Cranky Concierge. What types of customers made us the most money? And what services were our big sellers? I thought I had a decent handle on this since I’ve been runn…Read » Views: 1,413
on August 13, 2014
Our business here at Cranky Concierge continues to grow, and that brings all sorts of challenges with it. But we have to remember that our clients continue to grow as well. That creates challenges for them, and in some cases, we can help them tremendously.
…Read » Views: 1,720
on August 6, 2014
We just had our annual Cranky Concierge get together in June, and as always, it was a lively couple of days. We came up with a laundry list of things we want to do better, and one of the bigger themes was around better communicating how our business works.
…Read » Views: 3,615
on June 11, 2014
We’re growing again here at Cranky Concierge, and the time has come to hire a new person to join our team. I really, really hate the whole hiring process, so I’ve been trying to figure out ways to make it easier. This time, I focused on the job description.
I…Read » Views: 2,335