Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

  • istock_000050960472_small.jpg

    In the Trenches: Considering Client Reporting

    by on November 19, 2014

    Creating reports for clients isn’t something we’ve had to think about very often at Cranky Concierge, but with our growing small business service, it’s something that we need to start thinking about. We should be able to do a better job of reporting, but I’m n…

    Read » Views: 2,311
  • istock_000015844125small.jpg

    In the Trenches: Picking the Right Job Titles

    by on November 12, 2014

    When I first started Cranky Concierge, I decided to go with nontraditional job titles. As the self-proclaimed “chief airline dork,” I thought it would catch people’s attention. Besides, it was true. I am a huge airline dork. While my title isn’t going away (th…

    Read » Views: 2,525
  • istock_000036977618small.jpg

    In the Trenches: The Challenge of a Subscription Model

    by on October 29, 2014

    From almost the first day Cranky Concierge launched five years ago, people have asked us whether we offered a subscription for our service. The answer has always been “no,” despite the clear interest in such an option. The truth is we’ve struggled to figure ou…

    Read » Views: 2,191
  • thinking

    In the Trenches: Revisiting Our Core Product

    by on October 22, 2014

    It’s funny. I spend a lot of time thinking about how to evolve and grow our product lines here at Cranky Concierge. But how often do I step back and review the product that started it all? Not often enough.

    It’s surprisingly easy to ignore the products that…

    Read » Views: 2,697
  • late payment

    In the Trenches: Collecting Our Revenue on Time

    by on October 15, 2014

    Collecting revenue hasn’t historically been a problem for us at Cranky Concierge. After all, our original service offerings were all prepaid. But as we’ve expanded into new areas, we’ve found ourselves with some new challenges in that regard.

    Our small-busi…

    Read » Views: 3,498
  • money

    In the Trenches: How to Spend on Marketing

    by on October 8, 2014

    We’ve been fortunate at Cranky Concierge that our growth has been almost entirely organic to date. But there will come a time where we need to start marketing ourselves. A conversation with a friend of mine this weekend got me thinking more about this.

    My …

    Read » Views: 2,743
  • Sandy Notebook

    In the Trenches: The Importance of a Non-Working Vacation

    by on October 1, 2014

    I’m a big believer in the importance of vacations, and I’ve written about them a lot here (and here and here.) You get the point. But it seems to me that all too often, working vacations are considered acceptable for the hard-charging businessperson. I don’t b…

    Read » Views: 2,981
  • workflow

    In the Trenches: Fixing Our Workflow

    by on September 24, 2014

    Since the early days of Cranky Concierge, we’ve used email as our primary method for tracking and managing client interactions. As we’ve grown, it’s become readily apparent that this is a very bad plan. For that reason, we spent the summer evaluating and impl…

    Read » Views: 4,528