We need to do more to stand out. With that in mind, we made the decision to beef up our service.
No matter how good technology gets, you really can't replace the experience of meeting face to face.
Creating reports for clients isn't something we've had to think about very often at Cranky Concierge, but it's something that we need to start thinking about
When I first started Cranky Concierge, I decided to go with nontraditional job titles. As the self-proclaimed "chief airline dork," I thought it would catch people's attention. Besides, it was true. I am a huge airline dork. While my title isn't going away (though I am now the president and chief airline dork), it might [...]
From almost the first day Cranky Concierge launched five years ago, people have asked us whether we offered a subscription for our service. The answer has always been "no," despite the clear interest in such an option. The truth is we've struggled to figure out how to make it work. Now, however, we think we [...]
It's funny. I spend a lot of time thinking about how to evolve and grow our product lines here at Cranky Concierge. But how often do I step back and review the product that started it all? Not often enough. It's surprisingly easy to ignore the products that seem to do the best. After all, [...]
Collecting revenue hasn't historically been a problem for us at Cranky Concierge. After all, our original service offerings were all prepaid. But as we've expanded into new areas, we've found ourselves with some new challenges in that regard. Our small-business travel management service has been growing nicely. It's a great service for us to offer, [...]
We've been fortunate at Cranky Concierge that our growth has been almost entirely organic to date. But there will come a time where we need to start marketing ourselves. A conversation with a friend of mine this weekend got me thinking more about this. My friend is the chief financial officer of a company in a [...]