Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.
on September 25, 2013
At Cranky Concierge, we help clients by whatever means of communication — phone calls, text messages, tweets, emails — is necessary. Email is our main method of talking with people, but it’s also a giant time sink. Right now I need to get a better handle…Read » Views: 223
on September 18, 2013
Although Cranky Concierge is a growing company, it’s still pretty tiny. I employ just one full-time and two part-time staffers, plus four independent contractors who play different roles. However, because I aim to keep expanding the business, I need to think…Read » Views: 200
on September 11, 2013
There’s no doubt that my name is synonymous with the Cranky Flier and Cranky Concierge. In fact, I’m so closely tied to the Cranky brand, which I built from scratch, that it’s not uncommon for people to simply refer to me as “Cranky” instead of Brett…Read » Views: 184
on September 4, 2013
You might think by the title of this post that I’m talking about a strategy for accepting credit cards. But that’s not the case. I’m referring to our strategy for using credit cards to pay for some of our business expenses. It’s a strategy that requires a lot …Read » Views: 201
on August 28, 2013
I’m going to talk about exercise this week because, as a small-business owner who works from home, I’ve struggled for years to fit it into my schedule.
Back when I held down a traditional job, I found it relatively easy to set time aside to exercise. My o…Read » Views: 240
on August 21, 2013
I can count on one hand the number of times a client has wanted to tip one of our concierges, yet it’s happened twice in the past week. We don’t have a formal tipping policy, and I’m wondering if I should consider implementing one.
Of course, we would n…Read » Views: 205
on August 14, 2013
It’s tough — if not impossible — to please every single person every single time, so it’s pretty much inevitable that all small-business owners will have to deal with unhappy customers at some point. I’ve come to accept this fact, even though it both…Read » Views: 225
on August 7, 2013
A little over a month ago, I wrote about my struggle to find the right way to do a background check on a new employee. Now that I’ve successfully completed one, I thought I’d share what I learned during the experience.
First, I should say that this was on…Read » Views: 208