Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.
on June 11, 2014
We’re growing again here at Cranky Concierge, and the time has come to hire a new person to join our team. I really, really hate the whole hiring process, so I’ve been trying to figure out ways to make it easier. This time, I focused on the job description.
I…Read » Views: 2,356
on May 7, 2014
Most days, I find myself sitting at my command center — it was upgraded from a desk when I added the second screen and made it look awesome — cranking away on work. It seems like a good way to get things done, but it also breeds routine thinking.
I had a ch…Read » Views: 1,821
on April 9, 2014
Nearly every small business must advertise to lure customers: It’s a fact of entrepreneurial life. But when should you accept advertising, such as banners on your website or coupons in your monthly newsletter? This is something I’ve wondered about since da…Read » Views: 1,745
on March 26, 2014
I hate making mistakes. Yet I realize that they’re bound to happen, despite our best efforts to get everything right. So, as Cranky Concierge continues to grow, I need to figure out a way to cut down on errors — albeit not for the reasons you may think.
Y…Read » Views: 1,700
on March 19, 2014
As you may recall, Cranky Concierge switched to using Google Apps for email last year to improve the reliability and functionality of our communications system. This past week, however, a quirky little feature left us in hot water with a client. All we could d…Read » Views: 1,797
on March 12, 2014
We’ve all heard the news: Nearly a third of U.S.-based web traffic is mobile, PCs are dead, and if you aren’t using a touch screen, you aren’t cool. That means your small business needs to be “mobile friendly,” which generally requires enabling your …Read » Views: 1,359
on March 5, 2014
Last week’s post about team vs. individual customer service received some insightful comments from readers. Thank you! In particular, two people suggested that we resolve our problem by using a help desk-style ticketing solution. This would be ideal if it we…Read » Views: 1,558
on February 26, 2014
In the early days of Cranky Concierge, I personally handled all client requests for flight-planning assistance. As the company grew, we shifted to a team-based approach, so we could provide faster service. However, I’ve begun to wonder whether this is truly…Read » Views: 1,383