BrettSnyder

Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Preventing Mistakes

    by on November 20, 2013

    When any business grows, it needs to find a way to do so without compromising the integrity of its products and services. Cranky Concierge experienced some problems recently that made me realize our quality could start slipping unless I took immediate action.

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    In the Trenches: A Sudden Absence

    by on November 13, 2013

    A couple of Sundays ago, I was awakened by a phone call. It was my father, telling me that my 90-year-old grandfather had died. Although it’s relatively easy for me to plan time off work in advance, a family emergency presents a challenge. How would I mana…

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    In the Trenches: Going for Grants

    by on October 30, 2013

    Having built Cranky Concierge from scratch, without any external funding, it didn’t dawn on me until recently that I should look beyond my own pocketbook to finance the business’s growth.

    I still have no interest in seeking venture capital, because I don…

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    In the Trenches: Trusting Your People

    by on October 23, 2013

    I’ve written about vacations a lot on this site, and for good reason: I think taking time off is as important as anything to maintaining my sanity as an entrepreneur. Of course, getting away is easier said than done. But I took another vacation earlier this …

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    In the Trenches: How to Use Commissions

    by on October 9, 2013

    Over the years, I’ve flirted with various commission structures for the people who work for me, and my views keep changing about whether it’s a good or bad way to offer compensation. I recently came to the conclusion that how I’ve used commissions in the…

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    In the Trenches: Taking the Blame

    by on October 2, 2013

    Being an intermediary between two parties can create some very strange and uncomfortable situations for us. When things go wrong, people tend to look for someone to blame. I used to think it was best to make it clear who is truly at fault, but recently my stra…

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    In the Trenches: Managing My Email

    by on September 25, 2013

    At Cranky Concierge, we help clients by whatever means of communication — phone calls, text messages, tweets, emails — is necessary. Email is our main method of talking with people, but it’s also a giant time sink. Right now I need to get a better handle…

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    In the Trenches: A Big-Company Structure for a Small Business

    by on September 18, 2013

    Although Cranky Concierge is a growing company, it’s still pretty tiny. I employ just one full-time and two part-time staffers, plus four independent contractors who play different roles. However, because I aim to keep expanding the business, I need to think…

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