Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.
on March 26, 2014
I hate making mistakes. Yet I realize that they’re bound to happen, despite our best efforts to get everything right. So, as Cranky Concierge continues to grow, I need to figure out a way to cut down on errors — albeit not for the reasons you may think.
Y…Read » Views: 3,590
on March 19, 2014
As you may recall, Cranky Concierge switched to using Google Apps for email last year to improve the reliability and functionality of our communications system. This past week, however, a quirky little feature left us in hot water with a client. All we could d…Read » Views: 3,729
on March 12, 2014
We’ve all heard the news: Nearly a third of U.S.-based web traffic is mobile, PCs are dead, and if you aren’t using a touch screen, you aren’t cool. That means your small business needs to be “mobile friendly,” which generally requires enabling your …Read » Views: 2,324
on March 5, 2014
Last week’s post about team vs. individual customer service received some insightful comments from readers. Thank you! In particular, two people suggested that we resolve our problem by using a help desk-style ticketing solution. This would be ideal if it we…Read » Views: 2,572
on February 26, 2014
In the early days of Cranky Concierge, I personally handled all client requests for flight-planning assistance. As the company grew, we shifted to a team-based approach, so we could provide faster service. However, I’ve begun to wonder whether this is truly…Read » Views: 2,326
on February 19, 2014
This winter has been a brutally nasty one for much of the United States. For an air travel-assistance service like ours, inclement weather is actually a good thing — because it brings us business — but it also creates some real challenges. I’m currently …Read » Views: 2,177
on February 12, 2014
Like most small businesses, we use the cash accounting method to keep our books. Why? Because it’s easy. But there are downsides to it, which has me wondering whether we should consider switching to accrual accounting.
What’s the difference? The cash acc…Read » Views: 4,653
on February 5, 2014
A couple of weeks ago, I wrote about how 2014 would be the year for Cranky Concierge to grow revenue without increasing costs. If that was an easy task, I’d be sitting on a beach right now. Instead, I’ve been busy digging into our business data to come up …Read » Views: 3,590