Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.
on September 11, 2013
There’s no doubt that my name is synonymous with the Cranky Flier and Cranky Concierge. In fact, I’m so closely tied to the Cranky brand, which I built from scratch, that it’s not uncommon for people to simply refer to me as “Cranky” instead of Brett…Read » Views: 514
on September 4, 2013
You might think by the title of this post that I’m talking about a strategy for accepting credit cards. But that’s not the case. I’m referring to our strategy for using credit cards to pay for some of our business expenses. It’s a strategy that requires a lot …Read » Views: 391
on August 28, 2013
I’m going to talk about exercise this week because, as a small-business owner who works from home, I’ve struggled for years to fit it into my schedule.
Back when I held down a traditional job, I found it relatively easy to set time aside to exercise. My o…Read » Views: 402
on August 21, 2013
I can count on one hand the number of times a client has wanted to tip one of our concierges, yet it’s happened twice in the past week. We don’t have a formal tipping policy, and I’m wondering if I should consider implementing one.
Of course, we would n…Read » Views: 367
on August 14, 2013
It’s tough — if not impossible — to please every single person every single time, so it’s pretty much inevitable that all small-business owners will have to deal with unhappy customers at some point. I’ve come to accept this fact, even though it both…Read » Views: 400
on August 7, 2013
A little over a month ago, I wrote about my struggle to find the right way to do a background check on a new employee. Now that I’ve successfully completed one, I thought I’d share what I learned during the experience.
First, I should say that this was on…Read » Views: 390
on July 24, 2013
As a small-business owner, it’s one thing to prepare for a vacation — and a whole different thing to plan for a baby on the way. Due dates are far less certain than vacation dates, especially weeks or months in advance — and that’s what I’m facing t…Read » Views: 358
on July 18, 2013
It’s been a couple of weeks since we had our annual Cranky Concierge staff meeting, which means I can now look back to judge its effectiveness.
Because everyone works remotely in the company, I like to bring some of our core people together once a year for …Read » Views: 343