Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.
on July 10, 2013
By now, you’ve undoubtedly heard about the Asiana Airlines crash landing at San Francisco International Airport (SFO) on July 6. Although the news didn’t affect many small businesses, it had a huge impact on ours, as well as others in the travel industry. …Read » Views: 130
on July 4, 2013
In May, I started talking about getting Cranky Concierge’s staff together for an annual meeting, and this week we’re doing just that. Although not everyone in the organization could make it, most of us have descended upon Long Beach, Calif., to talk about …Read » Views: 139
on June 26, 2013
I thought the hard part of hiring a new employee would be finding the right person. After all, now that I have a couple of full-timers on staff, I have a better sense of the kind of help I need. After an earnest search, I found a great match for the company an…Read » Views: 144
on June 19, 2013
I’ve written about my struggle to find the right customer relationship management software for Cranky Concierge before. Every time I’ve looked at our options, I’ve found features I like and don’t like. I think I’ve finally found a winning solution, b…Read » Views: 155
on June 12, 2013
We’ve hired a new concierge to help monitor flights here at Cranky Concierge! Training began last week. That’s when I realized our training materials needed some serious updating.
In the past, I’ve sent new hires our training manual and asked them to read it …Read » Views: 135
on May 29, 2013
A couple of weeks ago, I talked about how I needed to set priorities in order to get important projects completed in a reasonable amount of time. The first one on my list — email migration — is now complete. It was shockingly easy.
We had experienced reli…Read » Views: 132
on May 22, 2013
I’ve never had a particularly positive view of consultants. That’s probably because I’ve mostly seen big companies use them poorly.
Time and time again, the result was the same: The firms wasted money by getting outsiders to tackle unnecessary tasks and…Read » Views: 132
on May 15, 2013
In my previous posts, I’ve talked about a lot of issues at Cranky Concierge that need to be resolved. Three that immediately come to mind are finding a new phone service, choosing a better email provider, and deploying a more robust customer relationship man…Read » Views: 133