In the early days of Cranky Concierge, I personally handled all client requests for flight-planning assistance. As the company grew, we shifted to a team-based approach, so we could provide faster service. However, I’ve begun to wonder whether this is truly the best way to handle booking travel. Let me explain. Ever since we started having [...]
This winter has been a brutally nasty one for much of the United States. For an air travel-assistance service like ours, inclement weather is actually a good thing — because it brings us business — but it also creates some real challenges. I’m currently wondering, for example, how best to combat employee fatigue. We’re used [...]
Like most small businesses, we use the cash accounting method to keep our books. Why? Because it’s easy. But there are downsides to it, which has me wondering whether we should consider switching to accrual accounting. What’s the difference? The cash accounting method is very straightforward: When cash comes in the door, we record it as [...]
A couple of weeks ago, I wrote about how 2014 would be the year for Cranky Concierge to grow revenue without increasing costs. If that was an easy task, I’d be sitting on a beach right now. Instead, I’ve been busy digging into our business data to come up with a plan. I could default [...]
Maybe it’s my background setting fares for airlines, but I find myself frequently thinking about our pricing strategy at Cranky Concierge. Although our flat-fee model has served us well so far, I've been wondering whether it will continue to make sense going forward. The big question: Should we charge per person in addition to (or instead of) per direction and [...]
Since Cranky Concierge began in 2009, I have done very little paid advertising, mostly because I don’t think we need it. Instead, I’ve focused on using the self-built tools that I have at my disposal, particularly my blog, The Cranky Flier. Early on, I tried some targeted Google AdWords buys, but I quickly backed off. The [...]
Learn why one business determined that 2014 is the year to focus on revenue growth while keeping costs under control. Learn about business planning.
If you live under a nicely heated rock (or in Southern California, as I do), you may not know that the U.S. has experienced a ton of severe weather so far this year. With it came a lot of disrupted flights. That meant we were busy at Cranky Concierge, to put it mildly. But, in [...]