BrettSnyder

Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Our Business Credit Card Strategy

    by on September 4, 2013

    You might think by the title of this post that I’m talking about a strategy for accepting credit cards. But that’s not the case. I’m referring to our strategy for using credit cards to pay for some of our business expenses. It’s a strategy that requires a lot …

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    In the Trenches: Incorporating Exercise Into the Workday

    by on August 28, 2013

    I’m going to talk about exercise this week because, as a small-business owner who works from home, I’ve struggled for years to fit it into my schedule.

    Back when I held down a traditional job, I found it relatively easy to set time aside to exercise. My o…

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    In the Trenches: Should We Have a Tipping Policy?

    by on August 21, 2013

    I can count on one hand the number of times a client has wanted to tip one of our concierges, yet it’s happened twice in the past week. We don’t have a formal tipping policy, and I’m wondering if I should consider implementing one.

    Of course, we would n…

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    In the Trenches: Choosing Our Tone With Unhappy Customers

    by on August 14, 2013

    It’s tough — if not impossible — to please every single person every single time, so it’s pretty much inevitable that all small-business owners will have to deal with unhappy customers at some point. I’ve come to accept this fact, even though it both…

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    In the Trenches: A Background Check Post-Mortem

    by on August 7, 2013

    A little over a month ago, I wrote about my struggle to find the right way to do a background check on a new employee. Now that I’ve successfully completed one, I thought I’d share what I learned during the experience.

    First, I should say that this was on…

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    In the Trenches: Taking a Baby Break

    by on July 24, 2013

    As a small-business owner, it’s one thing to prepare for a vacation — and a whole different thing to plan for a baby on the way. Due dates are far less certain than vacation dates, especially weeks or months in advance — and that’s what I’m facing t…

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    In the Trenches: A Get-Together Post-Mortem

    by on July 18, 2013

    It’s been a couple of weeks since we had our annual Cranky Concierge staff meeting, which means I can now look back to judge its effectiveness.

    Because everyone works remotely in the company, I like to bring some of our core people together once a year for …

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    In the Trenches: Crisis Mode

    by on July 10, 2013

    By now, you’ve undoubtedly heard about the Asiana Airlines crash landing at San Francisco International Airport (SFO) on July 6. Although the news didn’t affect many small businesses, it had a huge impact on ours, as well as others in the travel industry. …

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