Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Being Honest With Clients

    by on December 11, 2013

    This past week has been a difficult one for Cranky Concierge. Thanks to several different issues that occurred at once, we were completely overwhelmed. How did we cope? We simply told our customers the truth, and our strategy worked well.

    Here’s what happen…

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    In the Trenches: Dealing With the Holidays

    by on December 4, 2013

    Every time Thanksgiving happens, it gets me thinking about how our business ought to run during the holidays. What days and hours should we stay open? How should we communicate this information to our clients? These are two particularly tough questions for Cra…

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    In the Trenches: Getting IT Help

    by on November 27, 2013

    In recent months, my web host’s performance had grown increasingly worse. Downtime was up, and the time it took to load my blog, the Cranky Flier, had slowed to a crawl far too often. The time had come to switch to another web host, and I decided to make t…

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    In the Trenches: Preventing Mistakes

    by on November 20, 2013

    When any business grows, it needs to find a way to do so without compromising the integrity of its products and services. Cranky Concierge experienced some problems recently that made me realize our quality could start slipping unless I took immediate action.

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    In the Trenches: A Sudden Absence

    by on November 13, 2013

    A couple of Sundays ago, I was awakened by a phone call. It was my father, telling me that my 90-year-old grandfather had died. Although it’s relatively easy for me to plan time off work in advance, a family emergency presents a challenge. How would I mana…

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    In the Trenches: Going for Grants

    by on October 30, 2013

    Having built Cranky Concierge from scratch, without any external funding, it didn’t dawn on me until recently that I should look beyond my own pocketbook to finance the business’s growth.

    I still have no interest in seeking venture capital, because I don…

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    In the Trenches: Trusting Your People

    by on October 23, 2013

    I’ve written about vacations a lot on this site, and for good reason: I think taking time off is as important as anything to maintaining my sanity as an entrepreneur. Of course, getting away is easier said than done. But I took another vacation earlier this …

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    In the Trenches: How to Use Commissions

    by on October 9, 2013

    Over the years, I’ve flirted with various commission structures for the people who work for me, and my views keep changing about whether it’s a good or bad way to offer compensation. I recently came to the conclusion that how I’ve used commissions in the…

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