Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.
on May 8, 2013
Working remotely has been great for me and Cranky Concierge. I’m writing this column at my desk at home. As soon as I finish, I can walk into the other room and spend time with my young son. But just because my employees and I work independently, from variou…Read » Views: 402
on May 2, 2013
Like a lot of small businesses, I opted to go with a virtual phone system vs. a traditional one for Cranky Concierge. This was a fairly easy decision, considering the fact that everyone in the company works from a different location. It just made sense, and it…Read » Views: 515
on April 24, 2013
I’ve made the decision to hire a new employee, and now the tough part begins. How the heck do I go about finding the right person for the job?
This would be easier if I was looking for a concierge to monitor people’s flights and help when things go wrong. …Read » Views: 388
on April 17, 2013
I’ve made the decision: It’s time to hire another employee for the business. I’m looking for a “travel architect,” as I like to describe our concierges, who can book flights during the afternoons.
How did I come to this conclusion?
First off, I’m…Read » Views: 341
on April 10, 2013
Right after we make a big change, my brain shifts from execution to innovation mode. Things were pretty hectic last week as we worked to pull everything together for the introduction of priority flight monitoring and our website revamp. But once it all went li…Read » Views: 400
on April 3, 2013
I’ve written about Cranky Concierge’s struggle with business hours before. One reader asked the obvious question that emerged from the discussion: “So, Brett, how far down the line do you see your business being ‘open’ 24/7?”
In other words, when …Read » Views: 363
on March 27, 2013
Back in January, I wrote about our challenge in dealing with last-minute sign-ups for flight monitoring, especially when they came in right before a major weather event. Readers who commented on my post were supportive of us charging more, but I still hated th…Read » Views: 375
on March 20, 2013
Our business relies on very fast interactions between travelers and concierges. If plans change or something goes wrong, or even if a client just has a simple question, we need to know immediately. We rely on receiving email as soon as it’s sent, so we can a…Read » Views: 346