Brett Snyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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    In the Trenches: Managing Year-End Forms

    by on January 16, 2013

    A lot of good and bad comes with the end of the year. The good is reflecting back on our performance. The bad is doing all of the tax- and accounting-related work that needs to get done.

    I should say that reflecting on our performance is good mostly because w…

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    In the Trenches: Taking Responsibility

    by on January 9, 2013

    When we book flights, we specialize in being able to decipher all of the complex airline rules in order to make travel easier for our clients. But we occasionally get things wrong. In fact, I made a mistake last week that resulted in some pretty hefty conseque…

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    In the Trenches: When the Power Goes Out

    by on January 2, 2013

    One of the nice things about running my business is that I can do it from anywhere. So it was last week that I found myself in the middle of Indiana with my in-laws. And being in cold and snowy Indiana got me thinking about what I could do if the power went ou…

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    In the Trenches: Business Hours Revisited

    by on December 19, 2012

    Back in April, I wrote about establishing fixed business hours, and I implemented some soon afterward. The move not only has helped to preserve my sanity, but also hasn’t hurt the company (a double bonus!). But there is still one issue: We could probably do …

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    In the Trenches: Holiday Cards and Gifts

    by on December 12, 2012

    It’s that time of year again, when businesses go through the difficult process of determining what to do about holiday cards and gifts. I always dread making this decision, because I never know what to do. I’m not talking about what to do for my employees,…

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    In the Trenches: Should We Drop the 'Dork'?

    by on December 5, 2012

    When I first started Cranky Concierge, I wanted to stay away from traditional titles. So, although I did name myself president of the company, I also gave myself the title of chief airline dork. A recent email from a client made me wonder whether the latter is…

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    In the Trenches: Choosing Company Holidays

    by on November 28, 2012

    As someone who spends every waking minute working on building his business, the idea of taking “company holidays” seemed somewhat foreign. I just worked … all of the time. But when I started to hire employees, I had to decide which, if any, days we would…

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    In the Trenches: Customer Relationship Management

    by on November 14, 2012

    When you book travel for a living, you naturally have to hold on to a lot of customer data. After all, the federal government requires us to provide a traveler’s name (as it appears on official ID), birth date, and gender whenever we reserve or change a flig…

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