In the Trenches: Crafting a Job Description
We’re growing again here at Cranky Concierge, and the time has come to hire a new person to join our team. I really, really hate the whole hiring process, so I’ve been trying to figure out ways to make it easier. This time, I focused on the job description.
It’s not that I hate hiring. I love having new people join the team. I just really dislike all the time and effort required to get to that point. In the past, I’ve treated hiring pretty loosely. I’ve followed up on referrals from friends, and I’ve posted an opening on my blog. So far, it’s worked out pretty well, but there have to be much better ways to do this.
This time, I created a real job description. If you put together a detailed written description, it helps weed out people who might be interested in a general opening but will be turned off once they see specifics. During the interview process, it (hopefully) saves time having to reiterate the details of the role to each applicant. That amounts to a bunch of saved time on my end. It sounds absurdly basic, I know.
As we crafted this job description, I decided to try to make it do as much of the legwork in the early part of the search process as possible. So we put a little trick in there.
One of the most important traits in an employee in this role is attention to detail. People sign up for our service online and sometimes they give lengthy and complex requirements for us to begin their travel search. Anyone who is going to deal with those incoming requests needs to pay close attention to every word.
Toward the end of the job description, we asked applicants to tell us their favorite airport when they responded with their resume. People who just skimmed the posting wouldn’t see it, and it would be a red flag for us. The result has been pretty surprising (or maybe not surprising at all). More than half of the emails we’ve received haven’t included a favorite airport.
Creating a job description that can help us do some of the legwork in recruiting the most qualified candidates has worked out well. I’ll take all the help I can get.
Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.