In the Trenches: Finding the Right Employee

BrettSnyder by Brett Snyder on April 24, 2013
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I’ve made the decision to hire a new employee, and now the tough part begins. How the heck do I go about finding the right person for the job?

This would be easier if I was looking for a concierge to monitor people’s flights and help when things go wrong.  I have a list of people interested in that role.  But this is for a travel architect job.  This is someone who works fixed hours and helps initially book travel for clients, so it requires different skills.

The first thing I did was reach out to the people who already work for Cranky Concierge. I asked everyone if they had any recommendations — candidates who they thought would be a good fit. After all, I found my first travel architect through one of my concierges, and I couldn’t be happier about the way that has turned out. So far, however, I’ve only received one possible employee referral — and I’m not entirely sure if he has a real interest yet. I’d like to have a bigger pool of applicants to consider.

Next, when I wrote about my decision last week, I posted a link on my blog. I’ve already received four resumes from readers! But the people who read my blog are generally airline people, and I don’t want to limit myself to that demographic. I’m not saying that I wouldn’t hire an airline person, but applicants aren’t required to have an industry background. I’m absolutely willing to consider someone with no airline experience who simply has great work ethic and is able to pick up new skills and information quickly.

To reach those people, I could post the position on generic job sites like Monster or CareerBuilder, but that’s only going to get me an avalanche of “bleh.” I really don’t want to sift through a pile of “bleh” to find a few potential stars if I can avoid it. There are better approaches.

I’m thinking my next step will be to tap into LinkedIn. I’ve approved countless requests to connect with people, but I virtually never use the network for anything. So it’d be nice to see whether my connections can come through with some options. I’m also thinking about going back to my alma mater to advertise the opening.

What else would you do?

BrettSnyder

Brett Snyder is President and Chief Airline Dork of Cranky Concierge air travel assistance. Snyder previously worked for several airlines, including America West and United, before leaving to create a travel search site for PriceGrabber.com. Snyder did his undergrad at George Washington and earned his MBA from Stanford.

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