Employees

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3 Ways to Tell When Someone Is Lying to You

Posted In EMPLOYEES

Too many people out there are willing to sacrifice their integrity for personal gain, especially when it comes to commerce. As a small-business owner, having the ability to detect deception may prove crucial to protecting your interests. It can help you during negotiations, as you may pick up on the other person’s “tell,” such as [...]
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In the Trenches: A Big-Company Structure for a Small Business

Posted In EMPLOYEES

Although Cranky Concierge is a growing company, it’s still pretty tiny. I employ just one full-time and two part-time staffers, plus four independent contractors who play different roles. However, because I aim to keep expanding the business, I need to think about our operations from a larger-company perspective — and create an organizational structure that [...]
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Managing Employee Maternity and Paternity Leave in Your Small Business

Posted In EMPLOYEES

What would you do if an employee announced today that he or she is expecting a baby and will be taking leave in several months? Would you know the law as it pertains to your business? Would you panic? Would you be prepared to grant maternity or paternity leave? It’s hard to imagine being without [...]
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Use Personality Assessments to Hire the Best Candidates

It’s tough to gauge a job applicant’s true self in a few emails or phone calls and a face-to-face interview. Personality-assessment tests can help you hire the right candidate — and they’re not as cost-prohibitive as you may think. What Is a Personality Assessment? Personality assessments use the answers to a series of questions to [...]
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How to Train Your Staff on a Budget

Posted In EMPLOYEES

The back-to-school frenzy has come and gone, and with children and adults of all ages seated in classrooms across America, it’s a great time to think about training your staff. Even if your training budget is small, you can offer your employees some valuable learning opportunities. Consider these economical options: Cross-train your staff. Employees who [...]
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4 Quick Tips for Boosting Your Creativity

Posted In EMPLOYEES

Cultivating a powerful, results-oriented imagination can help you in numerous ways as a business leader. Whether it is involved in product development or problem solving, creativity offers a pathway to success. Here are four ways to boost yours. 1. Take notes. Whether you prefer pen and paper or your iPad, always keep note-taking tools on [...]
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How to Reform 4 Types of 'Problem Employees'

Posted In EMPLOYEES

No matter how hard you strive to recruit and hire overachievers, you may occasionally miss the mark. Given the high cost of turnover, your best bet is to try to reform poor performers before considering termination. Here are four common types of “problem employees” — and what to do if one of them works for you. [...]
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In the Trenches: Building a Business With Less of Me

Posted In EMPLOYEES

There’s no doubt that my name is synonymous with the Cranky Flier and Cranky Concierge. In fact, I’m so closely tied to the Cranky brand, which I built from scratch, that it’s not uncommon for people to simply refer to me as “Cranky” instead of Brett. That’s a good thing, because it affirms that the [...]
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