When you run a business, sooner or later you have to deal with forgiveness. Maybe you are the offender and must ask for it, or maybe you aren’t and must find it in your heart to forgive an employee, a customer, or a vendor. And, of course, you may also find yourself dealing with circumstances [...]
Do you know how your brand is perceived in the digital world? You should. Like it or not, your online reputation — fueled by what consumers choose to share with one another about your company — can make or break your business. In fact, blogs now rank as the third-most influential online resource for consumers [...]
Your small business is a reflection of your personality. But you may have to step outside your comfort zone a bit in order to succeed as a boss. After all, if you’re too nice — as in overly flexible, soft-hearted, agreeable, empathic, or generous — you may be letting other people take advantage of you, [...]
It’s been a couple of weeks since we had our annual Cranky Concierge staff meeting, which means I can now look back to judge its effectiveness. Because everyone works remotely in the company, I like to bring some of our core people together once a year for a few days to bond and to think [...]
You’re on the short list of contractors vying for a large project for a big-money client. There’s just one problem: The project requires specialized expertise that you lack, such as graphic design or PHP coding skills. Rather than drop out of the running, why not hire a subcontractor to do the part of the job [...]
Are meetings draining you and your employees of time and energy? The average business meeting lasts 45 minutes and has 4.3 people in attendance, according to a new report by Blue Jeans Network, which offers cloud-based videoconferencing. For the report, the California company examined data from more than 1 million participants in 177 countries who’d [...]
Three simple words — and creating an organizational culture around the principles they embody — may be key to your company’s success: safety, belonging, and mattering. “If you want to outperform, outsell, and out-innovate the competition, take a cue from Maslow,” says Christine Comaford, author of SmartTribes: How Teams Become Brilliant Together. Perhaps you think [...]
What proportion of your employees seeks to avoid responsibility? Learn how to build employee accountability by following these tips.