Employees Articles

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    In the Trenches: The Money vs. Time Tug-of-War

    by on March 5, 2014

    Last week’s post about team vs. individual customer service received some insightful comments from readers. Thank you! In particular, two people suggested that we resolve our problem by using a help desk-style ticketing solution. This would be ideal if it we…

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    Small Business Employment Flat in February 2014

    by on March 4, 2014

    The latest Intuit Small Business Employment Index remained flat in February 2014, showing no new jobs added. Similarly, the Intuit Small Business Revenue Index showed a 0.09 percent decline in overall small business revenue in January 2014. Download the full r…

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    Are You Isolated as the Leader of Your Small Business?

    by on February 28, 2014

    They don’t say “it’s lonely at the top” for nothing. It can be. And isolation is often hard on a chief executive’s psyche and bad for business.

    Leaders may want to portray a tough-guy or tough-gal image, but they have feelings too. In a 2012 survey …

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  • The Gender Pay Gap: State by State

    by on February 27, 2014

    As a small business owner, it’s important to be aware of average pay within your industry so you can figure out how much is fair to pay both an employee and yourself. It’s no secret that throughout history, women have been paid less than men, but many employer…

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    9 Questions to Ask Before Hiring a Managed Service Provider

    by on February 27, 2014

    When it comes to managing the technologies that support their enterprises, many small-business owners just throw up their hands and turn the job over to professionals.

    Generally speaking, using a managed service provider is a good idea. The owner of a small c…

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    In the Trenches: Team vs. Individual Customer Service

    by on February 26, 2014

    In the early days of Cranky Concierge, I personally handled all client requests for flight-planning assistance. As the company grew, we shifted to a team-based approach, so we could provide faster service. However, I’ve begun to wonder whether this is truly…

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    “Hair Queen” Shares Tips for Starting a Beauty Salon

    by on February 26, 2014

    Suzanne Van Houten of Swans Studios knows a lot about running a beauty business: The self-proclaimed “hair queen” has worked as a stylist and colorist for more than three decades, and she’s owned her own salon at least half of that time.

    Van Houten (p…

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    In the Trenches: Fighting Employee Burnout

    by on February 19, 2014

    This winter has been a brutally nasty one for much of the United States. For an air travel-assistance service like ours, inclement weather is actually a good thing — because it brings us business — but it also creates some real challenges. I’m currently …

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