Leadership Profiles

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Using Handwritten Thank-You Notes to Distinguish Your Business

Posted In LEADERSHIP PROFILES

A personal touch can boost client loyalty, referrals, and overall business success. John Kralik’s story proves this: With everything going wrong in his life and his work, he decided to spend a year writing a thank-you note a day. Kralik wrote to everyone from his top clients to his barista at the coffee shop, taking [...]
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Why You Should Step Away From Your Keyboard and Pick Up the Phone

A recent survey by Constant Contact shows that by far the two most popular small-business uses of mobile phones are social media and email marketing. Perhaps that’s because using digital tools for marketing purposes is an effective way to reach more prospects and deepen relationships with existing customers. But entrepreneurs should also use their mobile phones [...]
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Expert Advice on Working With Big Businesses

Posted In LEADERSHIP PROFILES

If you’re hoping to cater to corporate giants as prime customers, be careful what you wish for: Although large contracts generally help you move more inventory and enable you to hire new employees, the increased business may not necessarily lead to higher profits. The Intuit Small Business Blog asked Cynthia Kay (pictured), entrepreneur, speaker, and [...]
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Get the Most Out of Your Creative Thinkers

Posted In EMPLOYEES

The best work comes from teamwork, right? It’s a concept that’s been drilled into our heads since grammar school. But, as it turns out, it’s not always true. In her book Creative Conspiracy: The New Rules of Breakthrough Collaboration, Kellogg School of Management professor Leigh Thompson asserts that conflict and mistrust — two things we [...]

Expert Advice on How to Be a More Confident Business Leader

Posted In EMPLOYEES

Running a successful small business is reason enough to be confident about your leadership skills. But exuding that confidence doesn’t come easily for some entrepreneurs, which unfortunately may deter customers. Let’s face it, people are attracted to — and influenced by — individuals who are decisive, focused, and demonstrate a belief in themselves and in [...]
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Mitchell Weiss on Avoiding Money Mistakes

Posted In LEADERSHIP PROFILES

Many professionals become small-business owners because they’re passionate about a particular idea or want to escape the corporate grind, not because they understand the financial aspects of running a company. Mitchell Weiss, an adjunct professor of finance at the University of Hartford, teaches the basics of running a business in a class titled “Entrepreneurial and [...]
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CoachUp Scores With a Small-Business Slam Dunk

Posted In BUSINESS PROFILES

Entrepreneur Jordan Fliegel says coaching makes all the difference to many aspiring athletes. “I wasn’t very good at basketball, but I loved it,” Fliegel says. “I found a private coach working at a summer camp I went to, and through his coaching I got a lot better.” Fliegel (pictured), 27, says that one-on-one coaching experience [...]
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Beware of Fake Social Media Profiles

Posted In LEADERSHIP PROFILES

The topic of identity theft makes headlines every year during tax season, which is understandable, considering the potential financial impact of fake claims. But there’s growing type of fraud that small-business owners should monitor carefully: social media impersonation. Most often, the practice takes the form of fake profiles on Facebook, LinkedIn, or Twitter that purport [...]
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