Regional Business Services has been crowned the winner of this year’s Firm of the Future competition in Australia. Located in Townsville, Queensland, RBS is a cloud-focussed business consultancy founded by Ian Yesberg. Ian and his son Trent will soon be heading over to the USA, to attend QuickBooks Connect in San Jose, where they will compete with other finalists from across the globe for the coveted title of Intuit 2018 Global Firm of the Future.
Before they head off, we sat down with Ian and Trent to find out a little bit more about RBS and all the amazing work they are doing here in Australia.
Can you tell us a little bit about Regional Business Services?
We work with a range of clients, mainly small businesses, throughout North Queensland and down the Eastern seaboard to Victoria. Our clients operate in the cattle, retail, trades and service industries. We’ve seen the power of using cloud accounting software and are completely paperless within our practice. We also have a mobile office so we can travel around and work with clients as needed.
What do you think sets your business apart?
The first is our focus on close client relationships. We have an active adoption of cloud technologies and we encourage our clients to take advantage of the many apps that can help their business run more efficiently. We also catch up regularly with our clients so we can make sure we understand their business needs.
The second thing is that we make sure we are experts in our field. At RBS, we attend webinars, conferences and do our research so we can become experts in the technology space, in order to better help our clients.
You’ve experienced significant growth the past few years, can you tell us more about the technology that your firm has embraced?
From source to end we are digital. We use QuickBooks Online with our clients and KeyPay for payroll. The main benefit we’ve seen is the smoothing of our workflow, with no month or quarter end rush. Even the stress of year end has declined dramatically. Plus because our clients can have access to their QBO files, we are able to help any business, no matter where they are located in Australia.
Do you remember the moment you found out you won the competition?
Yes, we were travelling in the mobile office and found out by email around 6am one morning. We weren’t expecting to win but this was the third year we entered. We are really excited!
What are you looking forward to most at QuickBooks Connect in San Jose?
We’ve actually have been to QuickBooks Connect before and learned so much from the exhibitors and speakers. This year we are looking forward to hearing Ron Baker share his experience on business in the knowledge economy and Kirk Bowman around the art of value.
You can see more of the RBS story and how they work effectively with their clients at the FOTF website. VOTE for your favourite Firm of the Future today. Voting closes 31 October 2018.