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Bianca Bowron-Cuthill

Bianca Bowron-Cuthill

Bianca is head of customer care at Intuit QuickBooks Australia. She is passionate about innovation, solving big customer problems and building high performing teams. In her spare time she is a wife, mother, a health coach for her own online health and wellness business.

how-to-run-your-business

The key to a winning customer care team

All too often, customers are left disappointed with call centre customer service. It’s a thing. A customer will carefully plan their call around a time of day they can afford to spend 50+ minutes on the phone. And then brace themselves to have their call transferred in circles around different departments. Sometimes it’s just to […]

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grow-your-practice

5 ways to create a collaborative culture – and why it matters

All too often, customers are left disappointed with call centre customer service. It’s a thing. A customer will carefully plan their call around a time of day they can afford to spend 50+ minutes on the phone. And then brace themselves to have their call transferred in circles around different departments. Sometimes it’s just to […]

Read more