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2021-07-02 12:38:00Digital MarketingEnglishEmail marketing is a digital marketing strategy that allows businesses to reach past and potential customers through emails.https://quickbooks.intuit.com/au/resources/au_qrc/uploads/2021/07/email-marketing-header.jpghttps://quickbooks.intuit.com/au/resources/digital-marketing/what-is-email-marketing/What is email marketing?

What is email marketing?

7 min read

The most popular online activity among adult internet users across Australia is checking and sending emails. This is good news for businesses that use email marketing strategies to reach target audiences and tap into potential customer bases. Unsure what email marketing is and how to use it?

Here’s how email marketing for small businesses works.

How does email marketing work?

Email marketing is a digital marketing strategy that allows businesses to reach past and potential customers through emails. To unlock the potential of this popular communication method and obtain the benefits of email marketing, you will first need to establish a strong and successful marketing campaign.

To start email marketing campaigns, you will need to have a sizeable list of emails you can contact. So, how can you best obtain a long list of emails for your small business?

Building your email list

More people use email than any other form of communication, including social media, making the potential of a good-sized email list high. These lists are essential for small businesses and their ability to communicate to large groups of people. Once collected, you have those leads forever, as opposed to social media, where your accounts could get deleted.

Typically, businesses will provide something free to customers to get them to sign up for their email. Some companies have an email newsletter they send out, or links to free downloads, while others offer a fact, snippet or news update every morning to attract new subscribers. By offering something in return for their contact information, you establish credibility and a connection with past, current and future customers.

Important elements in email marketing

To pull off a successful email marketing campaign, there are certain elements that you will need to familiarise yourself with when starting out. Therefore, when creating content for your subscribers and implementing an email marketing strategy, consider these relevant elements:

  • Subject line: the email element shows up alongside the sender name in your customer’s inbox and tells the reader what your email is about. You should always fill in subject lines with a summary or sentence that is relevant to the contents within. A well-written and engaging subject line will entice your audience to open the email and read your content. An email with no subject line is more likely to get deleted before it’s even opened.
  • Copy: refers to the content written within the email. Aim to create high-quality copy for your campaigns that is easy to read and engages the reader at the same time. A well-written email, where you clearly and energetically express your business’s ideas, will encourage readers to click through from the email to your website.
  • Open rate: a metric that helps businesses and advertisers gauge who in your list is opening the emails you send out. This metric is portrayed as a percentage; the percentage of subscribers that opened your email compared to the total emails sent out is displayed. The average email open rate should sit somewhere between 15 to 25%. This metric indicates how effective your subject line copy was and the relevance to the subscribers.
  • Click-through rate: of the subscribers that open your email, the click-through rate refers to those who have clicked through from your email copy to your website. This is the metric that informs you how well your email content converts into website traffic and potential sales. The average rate for email campaigns is 2.5%. Improve this rate with an enticing call to action that will get your subscribers to click your promotion.

Add a personal touch with marketing automation

Marketing emails for small businesses should always have a personal touch attached to them. Someone is more likely to open and read an email addressed to their name versus a generic title.

Don’t worry—if you have a long mailing list, you do not have to create a personalised email for all of those addresses. Marketing automation is the use of software to deliver customised emails to your contact list. Such content can be tailored to specific audiences so that various email versions can be sent out at the same time to different segments of your list. Email marketing automation helps streamline this process for small businesses, making software an essential tool to have.

Email marketing software for your small business

For your company to successfully pull off marketing automation for your email lists, you will need quality email marketing software. There are many products on the market today that offer various marketing features and analytics to help your business improve its mail campaigns.

Some of the best email marketing tools include:

  • Mailchimp
  • Constant Contact
  • ActiveCampaign.


Mailchimp is one of the top email marketing service tools currently on the market today. It’s an excellent fit for businesses and individuals who are just starting out, as it is easy to set up and learn how to use thanks to its intuitive interface. Mailchimp helps companies deliver relevant content to their customers based on who they are and their history of interaction with your services.

The software analytics can determine the best time of day to send out emails, accounting for when your customers are most likely to engage with your content. You can even connect this tool and other business software in one place, as Mailchimp integrates with other software.

This marketing tool is free for a limited email list of up to 2,000 contacts. A paid version unlocks more comprehensive features like the autoresponder, with larger mailing list compatibility starting at 50,000 contacts. Mailchimp also offers award-winning support with 24/7 coverage, so you can always contact their team of specialists when you need it most.

Constant Contact

Constant Contact isn’t just an email marketing tool; it also offers users website tools and support, as well as social media marketing features and analytics. With a free Email Template Builder, and a database chock full of optimised templates for all marketing purposes, you can quickly get started with your campaigns.

Constant Contact provides an easy-to-use interface with the smart email editor toolbar. Your company can gain insight with this marketing software as it analyses what emails have been open and by who, triggering email series and resending to those who did not open them.

This software is great for e-commerce businesses to help them grow online with segmented and automated emails. Sync this marketing software to your business’s accounting software for seamless integration of your customers’ contact information. Try their 60-day trial before deciding if this software is right for you.


Opt for ActiveCampaign, and your business gains access to marketing automation and CRM tools that can help you create a comprehensive email marketing campaign. The software’s analytics lets you use precise targeting to find and grow your audience, matching your content to their wants based on previous online interactions. With the split action, you can test what automation works best with target groups to up your marketing game.

Once you sign up with this product, you will gain access to a whole community with training sessions and one-on-one help. They also provide step-by-step instructions for those just starting out, so you can get a grasp on email strategies to improve your skills.

ActiveCampaign also offers individuals a free trial to help them decide if it is right for their needs. This software also provides easy integration with other apps and tools to help you keep track of your outreach all in one place.

This content is for informational purposes only and should not be considered legal, accounting or tax advice, or a substitute for obtaining such advice specific to your business. Additional information and exceptions may apply. Applicable laws may vary by state/territory or locality. No assurance is given that the information is comprehensive in its coverage or that it is suitable in dealing with a customer’s particular situation. Intuit Inc does not have any responsibility for updating or revising any information presented herein. Accordingly, the information provided should not be relied upon as a substitute for independent research. Intuit Inc does not warrant that the material contained herein will continue to be accurate nor that it is completely free of errors when published. Readers should verify statements before relying on them.

We provide third-party links as a convenience and for informational purposes only. Intuit does not endorse or approve these products and services, or the opinions of these corporations, organisations or individuals. Intuit accepts no responsibility for the accuracy, legality or content of these sites.

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Information may be abridged and therefore incomplete. This document/information does not constitute, and should not be considered a substitute for, legal or financial advice. Each financial situation is different, the advice provided is intended to be general. Please contact your financial or legal advisors for information specific to your situation.

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