customer-service

Boosting Customer Satisfaction in the Automotive Services Space

Look at each step of your auto service process to find ways to boost customer satisfaction. Making service easier and more pleasant keeps customers coming back and encourages them to refer others to your business.

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customer-service

Mitigate Consumer Switching on a Regular Basis

Cut down on consumer switching by improving your overall experience for customers. Delivering consistent, exceptional customer service backed by quality products or services encourages customers to stick with your company instead of running to your competitors.

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hiring

Small Business How-to: Find Quality Contingent Workers

Hire contingent workers to fill in when you have a large workload or the need for specific skills. This option helps you save money by streamlining the process and having a worker who can jump into work immediately.

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operations

Improve Strategy Through Value-Chain Analysis

Perform a value-chain analysis to gain the competitive edge over other companies in your industry. The analysis looks at your production process to find ways to cut costs and improve value to customers.

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going-green

Small Business How-to: Promote Sustainability in Your Small Business

Implement sustainable business practices to save money, reduce your impact on the environment, and satisfy the customers who seek out environmentally responsible companies.

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managing-employees

5 Reasons to Implement a Tuition Reimbursement Program for Your Employees

Offer a tuition reimbursement program to your employees to improve retention and attract new job candidates. You get a return on your investment with financial savings of keeping employees and the knowledge gain that may help improve your business.

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time-management

How to Find Time for a Vacation as a Small Business Owner

Work with your staff to create a plan for your vacation time. Scheduling your time off strategically and delegating your workload help your company continue running even when you're out of the office.

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managing-people

Inexpensive Ways to Offer Your Employees Learning Opportunities

Train your employees on industry knowledge with different free and inexpensive learning sources. Staff members gain the knowledge they need, and you keep your budget on track.

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