Whether you run your own accounting firm or work for someone else, customer service skills can be essential to your success as an accountant. If you want clients to return year after year, make them feel comfortable and appreciated. That involves listening to your clients with empathy, answering their questions and adapting to their needs.
Ideally, you want to demystify taxes so your clients feel confident and comfortable rather than confused. In addition to fostering positive relationships with customers, it’s also important to provide high-quality services in a timely fashion. Customer service should be a balance of making your customers feel comfortable and providing them with the services they need.
When you are applying for jobs as an accountant, employers consider your communication skills and perceived customer service skills when deciding whether to offer you the job.