2016-11-09 00:00:00Growing a BusinessEnglishCheck out sample questions to include on your next customer satisfaction survey. Review questions that can help you determine if your...https://quickbooks.intuit.com/ca/resources/ca_qrc/uploads/2017/03/Food-truck-worker-measures-customer-satisfaction-with-female-and-child-client-near-tablet.jpghttps://quickbooks.intuit.com/ca/resources/growing-business/how-to-improve-customer-satisfaction/How to Improve Customer Satisfaction

How to Improve Customer Satisfaction

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To improve customer satisfaction, you have to know what your customers are thinking and feeling, and a customer satisfaction survey can help. Useful questions include:

  • Were you satisfied by your recent experience with our company?
  • Did our representatives meet your needs?
  • Were our representatives knowledgeable and able to answer your questions?
  • How do you rate the quality of the product or service you received?
  • Was our business environment comfortable and hospitable to your needs?
  • Are you likely to patronize our company in the future?
  • Are you likely to recommend our company to another person?
  • What additional products or services would you like us to offer?
  • Do you have suggestions for improvement?

References & Resources

Information may be abridged and therefore incomplete. This document/information does not constitute, and should not be considered a substitute for, legal or financial advice. Each financial situation is different, the advice provided is intended to be general. Please contact your financial or legal advisors for information specific to your situation.

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