When your employees make mistakes, it can affect your small business in an overwhelming way. As your business grows, you increasingly find yourself relinquishing the control you have over decisions great and small. If you find yourself wondering if your employees can handle the day-to-day operations, it might be time to institute a proper review system to help you stay ahead of employee errors.
An evaluation system for your employees is easy to manage when you create a tracking chart complete with clear criteria to help you make evaluations of your employees. Review employees one at a time in each category. Does the employee meet, exceed, or fall short of your expectations?
From there, determine an appropriate course of action to rectify any less-than-positive situation. If an employee falls grossly short of expectations, particularly in areas where the majority of your other employees are not struggling, be prepared to address the situation immediately. When you predetermine solutions to various problems before discussing things with your employee, you can be confident in your assessment and solution.
The best way to discuss sensitive performance issues is by holding regular review meetings as a way of monitoring your employees. After working through your assessment rubric, present your concerns to each employee and give them an opportunity to respond. Perhaps they feel they need more training, or maybe a personal problem has been affecting their work. By working together, you can solve the problem and keep your employee up to date on your expectations.