Crashing when a new tab is opened, have to re enter password and still can only open one tab

[Rasa-LilaM]

Thanks for joining the Online Community, user07856.

I can help get you back and running by performing some basic troubleshooting steps.

You'll have to clear the cache of your QuickBooks Online app to boost its overall performance. Here's how: 

1. Go to Help at the top menu bar.
2. Choose Reset App Data.

If you continue to experience the same issue,  uninstall and reinstall the application. The latter is required when QuickBooks Online app's function is damaged and only a fresh download will correct the problem.

To uninstall: 

1. Click on the Start menu.
2. Go to the Settings tab, then select System.
3. Choose Apps & features on the left panel.
4. Select your QuickBooks Windows app and select the Uninstall button.

To reinstall, check out the QuickBooks App for Windows and Mac article for detailed instructions. You can go directly to the How do I install the app section and select the steps for your operating system.

You should be able to open a new tab smoothly.

Please keep me posted on if you're able to successfully move past the issue. I'm still here if you need further assistance.

[jaynej]

I am also having this problem but it seems to occur some days but not others so very annoying and confusing at the same time.  Is there any end in sight for a resolution as this seems to have been going on for 6 months at least.

[TaliaI]

Hello jaynej,

Is this when on the Desktop app, or on the browser?

Thanks,

Talia

[jaynej]

on the desktop app

thx

[AlcaeusF]

Welcome to the Community, jaynej.

Allow me to help share what I know about the crashing problem going on with the Desktop app in QuickBooks Online.

Let me start by saying how much I appreciate you for getting back to us with additional details. Please know that we currently have an ongoing issue (INV-31308) with regards to adding a new tab and our engineers are already working on it.

For now, the workaround available that you can use is by accessing your QuickBooks account via a supported browser. I also suggest contacting our QuickBooks Support Specialists to be part of the list of affected users.

In case you want to know some general information in using the app, check out this article:

QuickBooks App for Windows and Mac: General support.

Thanks for reaching out concerning the app, cheers to safe and productive rest of your day.