We're setting up a cloud server for our clients so that they can use the QuickBooks in our cloud. The problem is that a client can see the last user login username when they log in to their QB file. Is it any way that any credentials saved previously for all users will be deleted or forgotten? So, users will be required to enter a username and password on the next login.
Hi there, @1stclasse3,
I appreciate your time checking this with the Community. I can share some information on how to unsave previous user login in QuickBooks Desktop.
It's possible that you have turned on the preference to automatically recall the last login. To turn this off, follow the steps below:
The client should now be prompt to enter their username and password again. Make sure they already have their user ID set up in QuickBooks. Here's how to do that:
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That should do it, @1stclasse3. Let me know if you have any more questions about QuickBooks. I'm here to answer them for you. Have a great day!
Thanks for responding and for sharing your experience with us.
This time, we can try updating your QuickBooks Desktop to the latest release version. Please refer to this article for the detailed steps: Update to the latest release of QuickBooks Desktop.
If the issue persist, I recommend you get in touch with our QuickBooks Desktop Support. They have wide variety of tools to use for conducting a deeper investigation about this.
If there's anything else I can help you with, just let me know. I'd be more than happy to assist you further.