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Established Member

How do I change the administrator to another existing user?

Hi!

 

We just upgraded to QBs Desktop for Mac 2019. I was tasked with doing so, and was therefore forced to make myself the admin. I need to switch the admin role to another user that already exists. How?

5 Comments
QuickBooks Team

Re: How do I change the administrator to another existing user?

Welcome, @meganr and thank you for coming to the QuickBooks Community for assistance. I have some insight on changing the admin to another user to pass along.

 

This process requires being on the line with support. 

 

You can contact support here.

 

Please remember, I'm always here for any other questions or concerns.

Established Community Backer ***

Re: How do I change the administrator to another existing user?

Can you not edit the users settings?

Established Member

Re: How do I change the administrator to another existing user?

Yes I can edit the user settings, but switching an existing user to be the administrator is not an option. 

Established Member

Re: How do I change the administrator to another existing user?

The solution I was given was to just give the login credentials to the person I want to be the administrator. Not helpful. 

QuickBooks Team

Re: How do I change the administrator to another existing user?

Thanks for turning to the Community, meganr.

 

This isn't the kind of customer service I want you to experience. Allow me to make it up to you and share some insight that'll help change the Administrator to another user.

 

To clarify, have you set the existing user's access type as Administrative? An existing user needs to have this type of access in order to assign them as the new admin. That said, let's take a closer look at the user's setup and make the necessary changes:

  1. Click the Company menu, then choose Users and Passwords.
  2. Select the user and click Edit.
  3. Make sure the type of access is set to Administrative. You can also enter a preferred username to indicate this user as the new admin.
  4. Click Save.

For more information about this process, I recommend following this article: How users and passwords work in QuickBooks Mac Desktop

 

Keep in touch with me here should you need any additional assistance changing the administrator, I'm always around to lend a hand. Wishing you and your business only the best.