We just upgraded to QBs Desktop for Mac 2019. I was tasked with doing so, and was therefore forced to make myself the admin. I need to switch the admin role to another user that already exists. How?
Welcome, @meganr and thank you for coming to the QuickBooks Community for assistance. I have some insight on changing the admin to another user to pass along.
This process requires being on the line with support.
You can contact support here.
Please remember, I'm always here for any other questions or concerns.
The solution I was given was to just give the login credentials to the person I want to be the administrator. Not helpful.
Thanks for turning to the Community, meganr.
This isn't the kind of customer service I want you to experience. Allow me to make it up to you and share some insight that'll help change the Administrator to another user.
To clarify, have you set the existing user's access type as Administrative? An existing user needs to have this type of access in order to assign them as the new admin. That said, let's take a closer look at the user's setup and make the necessary changes:
For more information about this process, I recommend following this article: How users and passwords work in QuickBooks Mac Desktop
Keep in touch with me here should you need any additional assistance changing the administrator, I'm always around to lend a hand. Wishing you and your business only the best.