Piled-up cache files can sometimes cause display issues in QuickBooks Online. Let's do some browser troubleshooting steps to get rid of any cache-related issues:
Let me know how this goes. I'll be around if you need further assistance with this.
I didn’t have time to follow up immediately, but today I did and it does not work either.
I opened a private Chrome page, logged in and got to https://c35.qbo.intuit.com/app/homepage
Then I clicked the gear icon and chose Manage Users which brought me to https://c35.qbo.intuit.com/app/usermgt
There is nothing to add an accountant. When I click on Add User, the choices are Standard User, Company Admin and Time Tracking.
Just as before.
Then I deleted the cookies and browsing history although I really would have liked to keep it.
Clicked on gear icon again, then Manage Users. No Accounting Firm section.
I cannot waste so much time with this software. If it doesn’t work out of the box I will have to ask for my money back.
Thank you for your reply, Volker Piasta.
You've done the right steps to fix the issue so you can invite your accountant. Since you still don't see the option to do it, please give us a call. We can check why the option isn't there and help you fix it.
To get our contact number, click the Help icon in the upper right-hand corner. From there, select the Contact Us button.
I'll be around if you need anything else.