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How do you invite your accountant?

 
7 Comments
Established Community Backer ***

Re: How do you invite your accountant?

  1. Sign in to your QuickBooks Online company.
  2. Click on the Gear Icon > Manage Users.
  3. Go to the Accountants section and click Invite Accountant.
  4. Enter your accountant's email address and first/last name (optional). They will receive an email with a link for signing in to your company.
  5. They will be asked to create a user ID before signing in the first time, unless they already have an account with Intuit Business Services.
  6. Until your accountant signs in, their status on the Manage Users page is "Invited." After accepting the invitation, their status changes to "Active."
  7. Click Next and Finish.
Frequent Explorer **

Re: How do you invite your accountant?

When I do as described, click on Gear icon and then select Manage Users, I do not see any Accountants section. My only choice is Add a new user, which is not appropriate for accountants.

How do I get to the Accountants section?

QuickBooks Team

Re: How do you invite your accountant?

Hello vpanama,

 

Piled-up cache files can sometimes cause display issues in QuickBooks Online. Let's do some browser troubleshooting steps to get rid of any cache-related issues:

  1. Log in to your QuickBooks Online account using a private browser and add your accountant from there.
  2. If you can do it successfully, you can go back to your regular browser and clear the cache storage.
  3. You can use other support browsers, too.

Let me know how this goes. I'll be around if you need further assistance with this.

Frequent Explorer **

Re: How do you invite your accountant?

Hi ,

 

I didn’t have time to follow up immediately, but today I did and it does not work either.

I opened a private Chrome page, logged in and got to https://c35.qbo.intuit.com/app/homepage

 

Then I clicked the gear icon and chose Manage Users which brought me to https://c35.qbo.intuit.com/app/usermgt

There is nothing to add an accountant. When I click on Add User, the choices are Standard User, Company Admin and Time Tracking.

Just as before.

 

Then I deleted the cookies and browsing history although I really would have liked to keep it.

Clicked on gear icon again, then Manage Users. No Accounting Firm section.

 

I cannot waste so much time with this software. If it doesn’t work out of the box I will have to ask for my money back.

 

Best regards

Volker Piasta

QuickBooks Team

Re: How do you invite your accountant?

Thank you for your reply, Volker Piasta.

 

You've done the right steps to fix the issue so you can invite your accountant. Since you still don't see the option to do it, please give us a call. We can check why the option isn't there and help you fix it.

 

To get our contact number, click the Help icon in the upper right-hand corner. From there, select the Contact Us button.

 

I'll be around if you need anything else.

Frequent Explorer **

Re: How do you invite your accountant?

This does not work either.

I got enough of this software now.

This website is a disaster.

I cannot even get to the phone number to contact you.

When I click on help after having signed in, a popup opens that says – Need support? Contact us. –

After clicking on this link, a new popup asks me to sign in in order to get help, although I am already signed in.

After I click on that button, it brings me back to the previous page. This never ends.

There is no way to reply to any email from you, it’s all do-not-reply addresses. By chance I discovered now this page to reply

I am really fed up. I have no time to waste.

I want my money back. And stop billing me.

 

Best regards

Volker Piasta

QuickBooks Team

Re: How do you invite your accountant?

Hi there, @Volker Piasta.

 

Thank you for voicing out and getting back to us. Allow me to share some insights about our phone directory.


Currently, the new contact support is through our Community website, messaging, and callback request. For you to talk with an agent, you can subscribe to our callback directory.

 

I'll show you how:

  1. Go to Help and click Contact us.
  2. Type in Phone Support, and click Continue.
  3. Click the Get a callback tab and enter your contact number, full name and email address.
  4. Click Call me.

They'll be able to initiate a screen sharing session to further isolate your issue about inviting an accountant. 

 

Let me know how the call went, Volker Piasta. I'd like to make sure this is taken care of. Just add a comment below or mention my name. Have a good one.