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Experienced Member
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In QBOE, Reports and Taxes are not working.

 
Best answer 03-20-2019 02:12 PM

Accepted Solutions
QuickBooks Team

Re: In QBOE, Reports and Taxes are not working.

Thanks for getting back to us, @JCW308.


I can provide you the steps needed to reset the mobile app.


Log in to your QuickBooks Online app and follow the steps below.

  1. Click the Help menu and select Reset App Data.
  2. Close and reopen the app to check if that works.

Check out this article that covers more about QuickBooks Online app: QuickBooks App for Windows and Mac: General support. While this is designed for Windows and Mac, much of the information and steps are relevant for the Mobile app. 


That should do it. Let me know how it goes once you tried these steps. Reach out to me if you need further assistance. Cheering you to continued success!

7 Comments
QuickBooks Team

Re: In QBOE, Reports and Taxes are not working.

Hello there, @JCW308.

 

I'm here to help make sure that you can access your Reports and Taxes menu by performing some troubleshooting steps.

 

Just to clarify and for me to give you the right amount of information, may I know if you received any error message when trying to access your reports and taxes? Any additional information will be much appreciated.

 

In the meantime, let's try logging in to your QBO account using a different or a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses.

 
To use a private browser, here's how: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

Once logged in, go back and try to open the Reports and Taxes menu.

 

If it works, return to your default browser and perform clear cache to remove temporary internet files on your computer. Before doing so, make sure to take note of your saved passwords and URLs.

 

Keep me posted with the result, I want to make sure this is taken care of. Thanks again for dropping by, I'll be standing by for your response.

Experienced Member

Re: In QBOE, Reports and Taxes are not working.

Thanks for your suggestions. I can confirm that this is happening with the QBOE application for Mac. The website is fine. I uninstalled and re-installed - still having the same problem. Thanks! Jeff

QuickBooks Team

Re: In QBOE, Reports and Taxes are not working.

Good day, JCW308.

I'd be happy to assist you today. Let's get your reports and taxes running.

 

Performance issues in QuickBooks Online are resolved by doing basic troubleshooting steps. As an initial step, let's start with resetting the app data to clear cache and refresh it into its default state.

 

Once done, please check the Sales Tax Liability if the taxes are posting. If the problem persists, I recommend reaching out to our QuickBooks Online Support and start messaging them so they can communicate with you with your most convenient time.

 

To reach us, please follow these steps:

 

  1. Sign into your QuickBooks Online Company.
  2. Select Help(question mark icon) at the top right.
  3. Select Contact usto connect with a live support agent.
  4. Enter a brief description of your concern then hit Continue.
  5. Choose Start messaging.

Also, you may find these articles helpful:

 

Get back to us if there's anything else you need about reports and taxes in QuickBooks Online. Have a good one.

Experienced Member

Re: In QBOE, Reports and Taxes are not working.

And how does a user "reset the app"???

QuickBooks Team

Re: In QBOE, Reports and Taxes are not working.

Thanks for getting back to us, @JCW308.


I can provide you the steps needed to reset the mobile app.


Log in to your QuickBooks Online app and follow the steps below.

  1. Click the Help menu and select Reset App Data.
  2. Close and reopen the app to check if that works.

Check out this article that covers more about QuickBooks Online app: QuickBooks App for Windows and Mac: General support. While this is designed for Windows and Mac, much of the information and steps are relevant for the Mobile app. 


That should do it. Let me know how it goes once you tried these steps. Reach out to me if you need further assistance. Cheering you to continued success!

Highlighted
Experienced Member

Re: In QBOE, Reports and Taxes are not working.

Thank you, this worked!

QuickBooks Team

Re: In QBOE, Reports and Taxes are not working.

You’re welcome, @JCW308.


It's my pleasure to help. Sometimes issues like this can be easily fixed by clearing the cache data. 


For more information about our mobile app, check out this link: Mobile Overview.


That’s it for now. Post again in the Community if you need anything else, I’m always here to help. Have a great day!