You can do some basic troubleshooting, fosterconsult.
This is to check if this is caused by an unusual program behavior. You can start by using a private or incognito window. This window will not record your data an search history.
Here's how to use it:
If this works, you can go back to your browser and clear its cache. You have also the option to switch to another browser like Google Chrome, Internet Explorer, Mozilla Firefox.
Keep me posted if any of these troubleshooting works for you. Have a great day!
I did clear the Google cache and tried another browser. I found that if I logged in via internet versus the desktop QBO app, I was able to launch the exam. Thank you for your response.