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Experienced Member

Is anyone else having trouble launching the exam for the Online Advanced Recertification?

 
2 Comments
QuickBooks Team

Re: Is anyone else having trouble launching the exam for the Online Advanced Recertification?

You can do some basic troubleshooting, fosterconsult.

 

This is to check if this is caused by an unusual program behavior. You can start by using a private or incognito window. This window will not record your data an search history.

 

Here's how to use it:

  1. Google Chrome: Ctrl + Shift + N
  2. Mozilla Firefox: Ctrl + Shift + P
  3. Internet Explorer: Ctrl + Shift + P
  4. Safari: Command + Shift + N

If this works, you can go back to your browser and clear its cache. You have also the option to switch to another browser like Google Chrome, Internet Explorer, Mozilla Firefox.

 

Keep me posted if any of these troubleshooting works for you. Have a great day!

Experienced Member

Re: Is anyone else having trouble launching the exam for the Online Advanced Recertification?

I did clear the Google cache and tried another browser.  I found that if I logged in via internet versus the desktop QBO app, I was able to launch the exam.  Thank you for your response.