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Active Member

Quickbooks Desktop Payroll Renewal

You sent me an email for the renewal that has a bank account number on it that I do not recognize.  How do I find and change this information?  Why can't I call & talk to someone?

1 Comment
QuickBooks Team

Re: Quickbooks Desktop Payroll Renewal

It's nice to have you here today, @mdarfc21,


I appreciate letting us know about the email you receive with your payroll subscription. I want to make sure you're able to update your billing information to avoid any interruption to your service.


There are several ways to change your payment method for the services you signed up with us. Please take a look at the following options I've outlined for you:


Option 1: In the Account Maintenance Page

  1. On your QuickBooks company file, go to the Employees tab.
  2. Select My Payroll Service from the drop-down.
  3. Choose Account/Billing Information.
  4. Sign in to your Intuit account.
  5. In the Status - Current Payment method section, click Edit.
    change credit card payment method in QuickBooks Payroll account maintenance
  6. Click the Change Payment link to update your billing information.

    change payment method in QuickBooks Payroll account maintenance

Option 2: Access your account in the CAMPS website. Here's how:

  1. Go to this link
  2. Enter your ProAdvisor login credentials
  3. In the Manage your QuickBooks page, select the product or service you would like to manage.
  4. Verify that you are opening the correct company.
    view companies in manage your QuickBooks page
  5. From the Products & Services section, locate your payroll service.
  6. In the Billing Information section, click the Edit link next to the Payment Method.
  7. Update your Payment Details and select Save and Close.
  8. Select the drop-down button next to your company name. Then select Logout.

However, if you're unable to update your billing details through the steps I provided, I'd recommend contacting our Payroll Care Support for further assistance. They have the resources to resolve billing issues, and can share in-depth details about your charges with your payroll subscription. Here's how to get in touch with our live support:

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

That's got it. Please let me know how it goes. I'm just a few clicks away should you need further assistance. Have a great weekend!