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Reset password for QuickBooks Admin and other users

For your security, QuickBooks Desktop requires a password to be entered every time you access your company file. QuickBooks automatically creates the Admin user for you, then you can create additional users with their own usernames and passwords.

This article helps you reset your QuickBooks Desktop password if there are security updates or other unforeseen circumstances.

Password tips and other reminders

  • Use complex passwords: at least 7 characters (letters, numbers, special characters), at least 1 number, at least one uppercase letter.
  • Passwords are case sensitive. Check the Caps Lock and Num Lock keys. One (or both) might be on, or could have been on when you created the password.
  • Passwords cannot contain space(s).
  • A login screen that asks for a password but does not ask for a user name is the Administrator's login screen. If you have a non-admin login, close QuickBooks,then reopen it.

You know your password and want to change it

  1. Go to Company, select Set Up Users and Passwords, and then choose Change Your Password.
  2. Enter your current password.
  3. Set up your new password and a challenge question, then select OK.

You have forgotten or lost your password

Reset password using your challenge question

Note: This functionality is being phased out - depending on your version or release, you may not have the ability to reset your password using a challenge question.
  1. In the QuickBooks Desktop login screen, select I forgot my password.
  2. Answer the security question and select OK.
  3. Select Close when you see this message: Your password and challenge answer and question have been removed, and your company file is no longer password-protected. When you close this window, you will be asked to create your new password and select and answer your challenge question.
  4. Enter a new password and new challenge question then select OK.

Change another user's password

Only the QuickBooks Administrator can do this.
  1. Log in to the company file as the administrator.
  2. Go Company, select Set Up Users and Passwords, and then choose Set Up Users.
  3. If prompted, enter your password again.
  4. In the User List, select the user whose password you want to change, and then select Edit User.
  5. Enter the new password.
  6. Select Next twice, and then select Finish.

Reset Admin password using a reset code

There are two ways to reset your Admin password:

  • Reset password in QuickBooks.
    • On the QuickBooks Login window, select I forgot my password.
    • Select I forgot my answer.
    • Fill out the information needed.
  • Reset password using the Automated Password Reset Tool.
Important: You will receive a reset code on your registered email address. Please ensure you enter the required information correctly. The First and Last name should be that of the person who originally purchased or activated the product.