I keep getting a message that says my subscription has lapsed, and I need to update my billing info, but I have updated it several times and I still can't access my Quickbooks
I'm here to help you access your QuickBooks successfully, @lanab.
To access your QuickBooks successfully, make sure that you've updated the correct billing profile in the Customer Account Management Portal Site (CAMPS). To access CAMPS, log in to the Manage your QuickBooks web page and select the QuickBooks Desktop (QBDT) product tile.
If the same thing happens after updating the information from there, I suggest checking this with our live support to check and investigate this further for you.
To learn more about updating billing information, you can check these articles:
Please know that I'll be right here to help you if you have any other QuickBooks concerns and questions about updating billing information in QBDT, just add a post/comment below. Have a good one!
I'd be happy to assist you today, Jeff 1.
Helping you reactivate your backup subscription is my priority. Let's get you going.
The Customer Account Management Portal Site (CAMPS) allows you to view all your QuickBooks Desktop products and services. Try logging in to https://camps.intuit.com to check your backup subscription.
Once you're logged in the Products and Services section at the top of the page lists all the software you have purchased. You may want to check this article for more information: Manage your QuickBooks Desktop products and subscriptions in CAMPS.
Selecting a product or subscription lets you see more info about it, including:
I'll leave an article to know more about Intuit Data Protect: Intuit Data Protect: Frequently Asked Questions (FAQ).
For additional help, you can also reach out to our QuickBooks Desktop Support.
Don't hesitate to click the Reply button below if you need further assistance with reactivating your backup subscription. I'll be around for you.