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Intuit

What is this QuickBooks or Intuit Charge?

If you have a question regarding a credit card charge from Intuit or QuickBooks, the description on the statement can help locate where that charge is originating from.

Here are some examples of the charge descriptors that Intuit uses:

 Business Line  Descriptor How Do I Look Up This Charge?
QuickBooks Desktop Offerings (FMS/QBFS) Intuit QB Financ'l SW Log into https://camps.intuit.com/
QuickBooks Online Intuit QB Online Log into QuickBooks Online
QuickBooks Online Payroll (DIY Payroll, QBOP) Intuit QB Payroll Log into QuickBooks Online
Assisted Payroll Service (IFSP, QBFSP) Intuit Payroll Log into https://camps.intuit.com/
IOP, Intuit Full Service Payroll (IFSP), Quickbooks Full Service Payroll (QBFSP) Intuit Online Payroll Log into QuickBooks Online
QuickBooks Enterprise (QBES) Intuit QB Enterprise Log into https://camps.intuit.com/
QuickBooks Point of Sales (POS) Intuit QuickBooks POS Log into https://camps.intuit.com/
IDP Intuit Data Protect Log into https://camps.intuit.com/
Quickbooks Self- Employed Intuit Quickbooks SE Log into selfemployed.intuit.com/login
Merchant Services Intuit Tran Fee Log into merchantcenter.intuit.com
Merchant Services Intuit Deposit Log into merchantcenter.intuit.com
Merchant Services BTOT DISC Log into merchantcenter.intuit.com
Merchant Services MTOT DISC Log into merchantcenter.intuit.com
Merchant Services ACQ ISA FEE Log into merchantcenter.intuit.com
Merchant Services BankCard Discount Log into merchantcenter.intuit.com
Online Bank Service Charge ($14.95 Non Intuit fee that is charged directly from your card issuing bank for allowing online banking connection through QuickBooks) QUICKBOOKS Please contact your bank

To look up your charge/order for QuickBooks Online or Intuit TurboTax, you can use the Intuit Order Status website:

  1. To look up your order online, go to http://www.intuit.com/commerce/orderstatus/orderstatus.jsp
  2. You will need Last Name, Phone, and Last 4 Digits of Credit Card  OR  Order Number and Billing Zip Code

To look up your charge/order for QuickBooks Desktop, you can use the My Account/CAMPS (Customer Account Management Portal Site) website:

  1. Go to My Account
  2. Login using your QuickBooks user id and password
  3. Click on Order History

For Merchant Services Related Charges:

  1.  Go to Merchantcenter.intuit.com
  2.  Click Activity and Reports
  3. Click All Statements

For Intuit Checks and Supplies Order History:

  1. Go to QuickBooks Checks and Supplies
  2. Enter in one of the options provided (Order #, Phone #, Bank Account # or Email)

 

Some Common Credit Card Billing Questions for QuickBooks Online Subscriptions

  • Why does it look as though I've been billed twice?

If you are checking your credit card account online, please be aware that most merchants, Intuit included, will submit a pre-authorization before they process a charge. This pre-authorization allows us to verify that the credit card is valid and there is enough available credit to process the charge. Typically the pre-authorization is removed within 5 days.

If your payment was very recent, you may still see the pre-authorization on your account. Intuit's pre-authorizations can be up to $0.50 more than the actual charge, so if the amount is not what you thought you were being charged for your subscription, this could be why. Additionally, since the pre-authorization is temporary, you may see the charge online, but will not see this on your credit card statement.

I hope this helps explain the amounts you see on your account. If you have any questions, you can verify the pre-authorization by calling your credit card company.

 

  • Why am I being charged a fee called QuickBooks Monthly Fee?

Currently, there is some confusion about monthly charges that are titled, QuickBooks Monthly Fee.  If you receive a charge labeled this way and are a QuickBooks for the desktop user, this fee is not coming from QuickBooks Online.  Some banks charge their customers a monthly fee to use Online Banking with their desktop version of QuickBooks. If the descriptor says Intuit, Inc QB Online and a 1-800 number, then the charge is from us.