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Why did my invited users not receive their email invitations for QuickBooks Online?

Have you invited a user, but they didn't receive their invitation or their invitation is missing? If so, this issue can be easily fixed with a few simple steps.




Why aren't my invited users receiving their email invitations?

  • The invitation might be in the their junk email or spam folder.
  • The company’s email address is incorrectly formatted in Company settings.
  • The recipient’s mail servers might be blocking the email.
  • The invitation may have expired if it was not accepted within 2 to 5 days.
Tip:If the invitation email can’t be found or has expired, you can simply resend the invitation by following the steps found below in How to resend an invitation email.


How to resend an invitation email

  1. Select the Gear icon on the Toolbar, then Account and Settings (or Company Settings).

  2. From the left menu, select Company.

  3. In the Contact info section, select the pencil (edit) icon.
  4. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address.
  5. Select Save, then choose Done.
  6. Select the Gear icon on the Toolbar, then Manage Users.

  7. Find the Action column for that user.
  8. Select Resend invite to have an invitation email sent to your user.

Please note the following:

  • New users should create a new password and not share it.
  • If you do not see the option to Resend and the status shows Active, that means that the user accepted an invitation to join your company and already set up a login, or else the user was created without an email address. If they have set up a login and password but have lost or deleted the original invitation email, have them log in at
  • If the user’s status is listed as Invited, this means that the user was created and sent an invitation by email to join the company, but has not yet accepted the invitation. Simply Resend invite to generate a new email invitation.

How to whitelist Intuit’s email server hostnames to avoid invitations getting tagged as spam.

If invitation emails from Intuit are being blocked by mail servers, you may need to have your invitation recipient authorize these QuickBooks Online email server hostnames and IP addresses to avoid their invitation email getting tagged as spam.

Allow the following:


Now you know how to resolve missing invitations.