Learn how to find payments you expect to see in the Bank Deposit window in QuickBooks Online.
If you don’t see a payment in the Bank Deposit window, don’t worry. Before you make a bank deposit, make sure you put customer payments in your Undeposited Funds account. If payments are in Undeposited Funds, they automatically appear in the Bank Deposit window.
Here’s how to track down and move payments to Undeposited Funds so they show up in your Bank Deposit window.
If you don’t see a payment in the Bank Deposit window, retrace your steps. You may have put the payment into another account.
The payment should now be in the “Select the payments included in this deposit” section of the Bank Deposit window. Then, follow the steps to make a bank deposit.
If you still don’t see the payment, move on to Step 2.
If you moved the payment to Undeposited Funds but still don’t see it in the Bank Deposit window, make sure you didn’t add it to a previous bank deposit.
If you see a blue date link next to the customer’s name, the payment is already linked to a bank deposit.
To add the payment to a new bank deposit:
If you accept payments in multi-currencies, you’ll only see payments for one currency at a time in the Bank Deposit window.
To switch between currencies, select a Currency from the drop-down menu.
You need to make separate bank deposits for each type of currency you accept. All payments on a bank deposit must be in the same currency.
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