The reasons why the account is not updating depend on the account you're referring to, Cyborg.
If your're referring to the account in the Banking page, you can check out these possible reasons:
Your bank's website has an ongoing maintenance.
Internet connection was interrupted.
Your bank added security features that need your confirmation.
We can do the manual update to establish a new connection between your bank and QuickBooks:
In the Banking page, click the Update button.
Enter your Multi-Factor Authentication (MFA) credentials if necessary.
If you're referring to your account's subscription, we can do browser troubleshooting steps to get rid of any-cache related issues. Cache files can sometimes cause unexpected results when they are piled up on your browser.
Open a private browser and update your subscription information again.