Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowBBVA Compass changed their name and URL to BBVA and bbvausa.com
When I try to import transactions into my Bank Feeds, I get an OL209 error. When I try to set up a new feed with the "new" bank, the old BBVA Compass and URL are the only options available. Any ideas?
Hi Anthony Alvino,
There are a few things that we need to consider when getting an OL-209 error. Let me share them with you, and guide you on how to get started.
Let's try these steps first to fix the error.
Once done, restart your computer and import your transactions again.
Please check out this article for details about the error: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
You might also find this article helpful: Download Bank Feed transactions.
Let me know if you have other questions. I'm always here to help you some more.
The bank did change their name and URL, so I guess I’m needing to refresh the link in QuickBooks. How do I do that without adding in “new” bank accounts? There’s really nothing new. Just a different website.
You’re right, Anthony. You’re existing connection uses the old link, so you’ll have to disconnect it. Then, update your Financial Institution directory to also update the URL of your bank, and then try connecting again.
Before you start, please be sure to back up your company file.
To update the list:
Another option is to manually update the list. Please refer to this article: Update the Financial Institutions Directory in QuickBooks Desktop. Then, follow the steps in the Manual update section.
You can always ask more questions here. We're just around to help you.
None of this has worked. I can't Sync All for the bank because the connection is looking to bbvacompass.com. The new URL is bbvausa.com.
When I try to Set Up a Bank Feed for a new account, I search for BBVA and I get three options. The first option is the old URL (bbvacompass.com). There is not a new option for bbvausa.com.
I looked to update the FiDir. The old bbvacompass.com URL is still in that list. Can I change that URL in the text file? Will that damage anything?
I appreciate you coming back to us for additional support, Anthony Alvino.
The tools needed to create a request to update your bank website is only available with our Phone Support Team. You can't manually update the website because they have to sync with the database.
For the meantime, you can download the bank transactions from your bank and manually upload them in QuickBooks:
For your reference, you can check the Import web connect (.qbo) files article.
That should point you to the right direction, @Anthony. Keep me posted on how the call went or if you have additional banking questions. I'm always here to help you further.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.