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Can not reconcile checking. Something not working correctly. Is there a way to restart for new year?

 
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QuickBooks Team

Re: Can not reconcile checking. Something not working correctly. Is there a way to restart for ne...

Hello, @sara-robinson080.

 

Let me help share some information about reconciling accounts in QuickBooks.

 

If you wanted to start fresh in reconciling your checking account, then you'll need to manually undo an entire reconciliation. If you have too many transactions to edit and you're connected to an accountant in QuickBooks Online, you can ask your accountant to undo the reconciliation for you. 

 

Please check this article link for the detailed steps: How to unreconcile a transaction or undo a reconciliation.

 

As always, you can reach out to our Online Chat support if you need further help with the process. They can assist you with the navigation using their screen share tool. Here's how:

 

  1. Sign in to your QuickBooks Online company and click the Help tool.
  2. Go to Contact us at the bottom.
  3. Type in your question and click Continue.
  4. Go to Start messaging to connect with chat support.

online chat support.PNG

 

You can always reach out to the Community again if you have other questions about undoing your reconciliation. I'll be here to help.