Yup, the same thing happened to me. I was able to get Chase to download, but only 1/4th of the transactions downloaded. I thought I was going crazy.
Chase sucks. It can't be THAT difficult. Figure it out, please.
This is literally the worst time of the year to be having QB and bank feed communication issues. Tax season is in full swing, and we need to be able to enter data as quickly and efficiently as possible.
I also ran into a similar issue with CapOne the other day.
I appreciate you for getting back here in the Community. I want to help make sure you'll get the assistance you need with your bank transactions.
I've backtracked your post and found out you're using the Desktop version of QuickBooks. Since it's only downloading some of the transactions into the system, we'll need you to give us a call.
Our Phone Support Specialists will need to take over and check the connectivity with your bank. Please know our product engineers are working closely with your financial institution to fix the problem as soon as possible.
You may reach them through these steps:
Please know if you have additional questions or concerns related to QuickBooks Banking, I'm here to help.
As what my colleague said, there might be a connectivity issue between your bank and QuickBooks. I'd also recommend contacting our QuickBooks Technical Support Team to investigate this further. You can follow the steps that AlcaeusF laid-out above to reach them.
Let us know if you have other concerns.
Same problem here. It will finally import after weeks of not working. However, it only imports 1 transaction per day.
This is very frustrating.
I love how Intuit tells us to talk to support when there is no fix. What is support going to do? I said, why not, I'll try it anyways. I've repaired QB, I've run multiple diagnostic tools, I've tried new files, I've tried different computers, and nothing works because there isn't a fix!! Stop wasting people's time and telling them to reach out to support when you know that support can't fix the issue right now.
I just spent over an hour talking to QB support via live chat, and I knew more about the issue than he did. Clearly he has not been told about the issue with Chase, as I had to show him this thread. We came to the same conclusion that I knew before reaching out, that Chase and QB are not communicating properly. There is something in the .QBO file from Chase that is causing issues with data transfer. I do not believe it is on Intuit's end.
The QBO file for this particular client downloaded 65 transactions from 10/22/18 to 2/6/19. The .CSV file downloaded 159 transactions. So right now I'm batting .409. I guess that's better than batting .000, which is what was happening a few weeks ago. Some progress is better than no progress, but at least be honest with your customers and tell them that the problem is not currently fixed. It looks like my file is only downloading one transaction per day, as well (some days there were no transactions).
I guess I'll be manually entering transactions to close out the year. Please, please, please, get this fixed ASAP. I love QB. It makes me job a lot easier. But a lot of that ease is removed when I have to manually enter transactions.
Hi jstakely27 and nutz1022,
I can see that a lot of users are also posting about this, and I'd like to give you a direct answer.
We've found out that is caused by incorrect formatting inside of the QBO file, and we are partnering with Chase to help find a solution a soon as possible. In the meantime, we suggest manually entering your transactions to keep your records updated.
On the other hand, we encourage you to get in touch with our phone or chat support, so they can add your contact details to the notification list. That way, you'll immediately be notified when this is fixed.
Thank you for your patience.
why can't someone post here when the solution is implemented and done ? why do we have to get ourselves on a different list ? please put me on whatever list I should be on for notification.
Hi there, @madrone.
Thanks for joining this thread. Allow me to help provide some information about Chase bank feed issue.
I've check the status of the investigation about this issue and it's still in progress. As much as I would love to provide you the specific date of when this will be resolved, right now we still haven't received any updates yet.
Rest assured that our engineers are currently investigating and working on an immediate fix. I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
Here's how you can contact our phone support:
We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.
Currently running QB 2016 on a mac desktop. Getting the message, like others, that Nothing imported. This account is up to date. When clearly it is not. I called Intuit tech support and they were clueless and told me to call Chase. Obviously Intuit tech support is not an option to call, so please don't tell us to call them.
As I understand the position of Intuit at this time is to manually enter transactions, is that correct? And upgrading to QB 2019 does not solve the issue either?
Bad time of year to come up with these issues and not able to correct them in a timely manner.
Hello there, @hatterphoto.
I appreciate you reaching out here in the Community and providing some feedback about how the call went. Allow me to step in and straightened this out for you.
When you add transactions on the register, QuickBooks automatically detects which have the same ID (unique identifier). This may be the reason why you're getting the Nothing imported. Account up to date. message.
Let's work together to resolve this!
For detailed instruction, please check this article: Nothing imported after importing a Web Connect (.qbo) file.
Let me know if you're able to upload your .qbo file. I'm still here to help you further if you have additional questions about banking. Just leave a comment below.
Thanks for your response but the results of those steps was one single transaction was downloaded, not all of them. I believe that issue was raised in previous messages on this issue. That fix does not work.
Hello there, @hatterphoto.
I appreciate you coming back to us for additional support and letting me know what's the result.
I know you've already called, but you will have to get in touch with them once more. They can utilize more tools, such as screen sharing, that can help us examine the cause your Web Connect issue.
You can tell the next agent that you've already tried the steps I've provided. At this time, I'll do my part and raise your feedback to the right people and have this taken care of.
As always, please keep me posted on how the call goes by mentioning my name. I'd like to make sure this is totally resolved. Have a good one.
I know you are just doing your job, but can you explain why Intuit support continues to send their customers on wild goose chases for fixes that aren't going to work? You are wasting our time!
There is no fix right now. At all. It's not there. No matter what tools, methods, etc. we try, the file is simply not going to download all of the transaction from Chase. The issue is on Chase's end. The QBO file is only being partially created. I discovered this when I compared the transactions downloaded via a QBO file with transactions downloaded via a CSV file.
Can you at least be honest with your customers and tell them that Intuit is working with Chase to fix the issue and that you will let us know when it has been resolved? Hell, JessT said there was no solution as of Wednesday on this very thread.
The only option right now is to manually enter the transactions that have not downloaded. We are practically in the heat of tax season. Bookkeepers cannot be wasting their time on fixes that aren't going to work.
Hello there, nutz1022.
Thanks for sharing your thoughts with us. Let me provide some updates of this current investigation.
This investigation about importing downloaded transactions from Chase Bank has already been resolved. Last February 7, 2019, QuickBooks released an update and most of the affected users were already able to download their transactions through WebConnect.
While waiting for the full dissemination of the fix, you can visit this link to learn more about the latest updates on the investigation: https://quickbooks.intuit.com/community/Banking/ALERT-Error-QuickBooks-is-unable-to-verify-the-Finan....
Please continue to keep us posted and if you have any other concerns while downloading transactions into QuickBooks. We'll do our best to help you out.
Chase is now charging a fee for using QBO since they upgraded to the Direct connect.
Here is a link that will explain how Chase connects with QBO https://www.chase.com/business/online-banking/control-cash-flow
Download account activity to your personal financial software
Hi there, @nelly.
Thank you for joining the thread and sharing some information which may help other users know about importing/downloading transactions with Chase Bank.
To learn more about bank feeds direct connect, you may check this article: Bank Feeds Direct Connect FAQ.
You can always get in touch with us here in the Community by adding a post/comment below, I'm always here to assist you. Have a great day ahead!
Please be informed that the issue with Chase's QBO file is now resolved.
You can log in to your bank account and download the transactions of the affected dates. If you still can't upload them, please message our Chat agents for further checking.
Have a good day ahead!
is the automatic feed into quickbooks (from chase CC) working now?
is there an upgrade needed? or any additional fees?
i am still not able to import feeds into the CC automatically (other than downloading a file from chase and uploading to QBO)
Hi there, NBDDS.
Can you tell us the error message that you're getting when downloading transactions from Chase? I checked and it looks like all investigations about Chase and QuickBooks Desktop Bank Feeds have already been closed. Though, it's best if you can also tell us if you're getting a specific error message so I can double-check.
In the meantime, let's download the latest maintenance update for QuickBooks to check if that will resolve the issue. Follow the steps in this article on how to do that: Update To The Latest Release Of QuickBooks Desktop.
Once updated, go back to the Bank Feeds Center and check if you can download new transactions.
Let me know if you have other questions. I'll look forward to your reply.
In the meantime, you can import the bank transactions manually via WebConnect.
I'd still encourage contacting our support to get this reported and to have your account added in the notification list. Just press F1, and then Contact us.
If you have any questions I can help, please don't hesitate to reach out.
Well, after trying everything. I found a fix for us. Hopefully it will work for everyone else as well! I disconnected all chase accounts by clicking edit account and then selecting the disconnect account on exit box then save. Then I clicked add account, now here is the biggie... I chose JPmorgan when the list of banks comes up. I had tried selecting the Chase logo account many times and it lets me log in using my credentials but would always say sorry try again later. The JP Morgan link logged me in and then let me select the accounts I had chosen to be linked to my QB accts. I did have one credit card account that I had forgot to delete and it would not connect so all of your chase accounts to have to be deleted first.
I do hope this helps someone out there because I searched everywhere and found no good fixes until I tried this.