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Experienced Member

Citibank credit card not connecting with QBO. Fix Connection Something unexpected happened and we can’t connect to Citibank Credit Card. Try again in a few hours. (590)

I have been trying for 12 days to update my Citibank credit card with QuickBooks Online.  It says "Looks like we don’t have access to this account Let’s make sure it’s connected to QuickBooks (350) Sign in to Citibank Credit Card  The old bank connection no longer works, and a fresh new one’s ready for you.  We’ll take you to the bank site to reconnect, then return you here and get everything back on track. (350)" then I click reconnect and I go through the update process, sign in to the Citibank credit card, allow access and then get the message "Something unexpected happened and we can’t connect to Citibank Credit Card. Try again in a few hours. (590)"  Then I click "report this issue" and get the message "We reported this and will notify you when it's fixed."  It has not been fixed yet and need this resolved.  Thanks!

3 Comments
QuickBooks Team

Re: Citibank credit card not connecting with QBO. Fix Connection Something unexpected happened an...

Hi there, @Kimberly6.

 

This issue is recently reported and already closed. And I'm here to help connect your Citibank Credit Card account in QuickBooks Online.

 

First off, let's manually update your Citibank Credit Card transactions again.

 

If the issue persists after the manual update, you can read this article for more troubleshooting steps: Fix Online Banking Errors in QuickBooks Online.

 

Also, you may want to consider manually uploading your bank transaction to QuickBooks Online via Web Connect. 

 

Here's how to download transactions from your bank's website:

 

  1. Sign in to your bank's website.
  2. Download your transactions to your computer.
  3. Choose transactions from specific or multiple accounts, or select a date range for transactions.
  4. Select a supported file type for the download file.
  5. Note the name of the file you downloaded.

To upload the file, here's how:

 

  1. From the left panel, click Banking.
  2. Choose File upload from the Update drop-down.
  3. Select Browse and choose the file you downloaded from your bank.
  4. Click Next.
  5. From the QuickBooks account drop-down list, select the account to which to upload the bank transactions, and select Next.
  6. When uploading a CSV file, follow the prompts to select columns from the CSV file that match QuickBooks Online banking fields.
  7. Select Next.
  8. Select Let's go! (or Finish).

Here's an article you may read for your reference: How to Upload more than 90 Days of Bank Transactions.

 

If you have additional questions about connecting Credit Card account, leave me a comment. I'll be right here to answer them for you.

Experienced Member

Re: Citibank credit card not connecting with QBO. Fix Connection Something unexpected happened an...

Hi-  I just tried to update the account again and received this message "Something unexpected happened and we can’t connect to Citibank Credit Card.  Try again in a few hours. (590)".  I haven't had any issues with the credit card account automatically updating in QuickBooks Online until the past 2 weeks.  I don't want to have to manually upload transactions.  How can this be fixed?  Thanks.

Highlighted
QuickBooks Team

Re: Citibank credit card not connecting with QBO. Fix Connection Something unexpected happened an...

Hello Kimberly6,

 

I appreciate you for getting back to us regarding the troubleshooting results. Allow me to chime in and help make sure you'll get the support you need.

 

Since you've already tried the necessary basic troubleshooting, I recommend reaching out to our Support Specialists this time. I've carefully checked here in the system if there are other users with the same issue, but I'm unable to find one.

 

I don't want the downloading of transactions to take too long. That said, Please reach out to one of our Specialists to be able to check your account and perform escalation when needed.

 

Here are the steps on how you can reach them:

 

  1. Log in to your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Select Contact us.

For future reference, you can bookmark this support link in case you need it in the future:

 

https://quickbooks.intuit.com/community/Help-Articles/Contact-the-QuickBooks-Online-Customer-Support....

 

Please keep in touch with me here should you need any further assistance with your bank. I'll be eyeing out on your response.